BA46 hit a jetway while being marshaled into the gate.

Attributes
ACN	583730
Time
Date	200306
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mem.airport
State Reference	TN
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : multi engine pilot : commercial pilot : cfi
ASRS Report	583730
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : multi engine pilot : commercial pilot : cfi pilot : atp
Experience	flight time last 90 days : 200 flight time total : 6000 flight time type : 500
ASRS Report	583440
Events
Anomaly	conflict : ground critical ground encounters other non adherence : published procedure non adherence : far non adherence : company policies
Independent Detector	other flight crewa other flight crewb
Resolutory Action	none taken : insufficient time
Consequence	other other
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

I was the first officer on the flight to mem. Upon entering the ramp, the marshaler stopped us prior to proceeding to the gate. At this time, it was apparent we had wing walkers, and the marshaler began leading us in again. Just prior to the marshaler crossing his wands, our #2 engine impacted the jet bridge. Wing walkers were present, however, the wing walker on the damaged side was not in view of the marshaler. The marshaler was unaware of our proximity to the jet bridge. I arrive at this conclusion because the rate of closure shown by his wands were normal. Due to the fact that the aircraft struck the jet bridge, it may identify that air carrier Y airline personnel are unfamiliar with our aircraft. Standard operating procedures were followed, and wing walkers were present. (SOP was followed by us, the crew.) given the fact the wing walker was well hidden behind the jet bridge, this completely prohibited the marshaler from any communication with the wing walker which could have possibly prevented this from happening. Since this incident, it has become apparent that the wing walkers have been repositioned. Hopefully this will prevent any further aircraft damage in the future. Supplemental information from acn 583440: the marshaler proceeded to park us too deep in the slot, causing the #2 engine nacelle to strike the jet bridge.

Original NASA ASRS Text

Title: BA46 HIT A JETWAY WHILE BEING MARSHALED INTO THE GATE.

Narrative: I WAS THE FO ON THE FLT TO MEM. UPON ENTERING THE RAMP, THE MARSHALER STOPPED US PRIOR TO PROCEEDING TO THE GATE. AT THIS TIME, IT WAS APPARENT WE HAD WING WALKERS, AND THE MARSHALER BEGAN LEADING US IN AGAIN. JUST PRIOR TO THE MARSHALER XING HIS WANDS, OUR #2 ENG IMPACTED THE JET BRIDGE. WING WALKERS WERE PRESENT, HOWEVER, THE WING WALKER ON THE DAMAGED SIDE WAS NOT IN VIEW OF THE MARSHALER. THE MARSHALER WAS UNAWARE OF OUR PROX TO THE JET BRIDGE. I ARRIVE AT THIS CONCLUSION BECAUSE THE RATE OF CLOSURE SHOWN BY HIS WANDS WERE NORMAL. DUE TO THE FACT THAT THE ACFT STRUCK THE JET BRIDGE, IT MAY IDENT THAT ACR Y AIRLINE PERSONNEL ARE UNFAMILIAR WITH OUR ACFT. STANDARD OPERATING PROCS WERE FOLLOWED, AND WING WALKERS WERE PRESENT. (SOP WAS FOLLOWED BY US, THE CREW.) GIVEN THE FACT THE WING WALKER WAS WELL HIDDEN BEHIND THE JET BRIDGE, THIS COMPLETELY PROHIBITED THE MARSHALER FROM ANY COM WITH THE WING WALKER WHICH COULD HAVE POSSIBLY PREVENTED THIS FROM HAPPENING. SINCE THIS INCIDENT, IT HAS BECOME APPARENT THAT THE WING WALKERS HAVE BEEN REPOSITIONED. HOPEFULLY THIS WILL PREVENT ANY FURTHER ACFT DAMAGE IN THE FUTURE. SUPPLEMENTAL INFO FROM ACN 583440: THE MARSHALER PROCEEDED TO PARK US TOO DEEP IN THE SLOT, CAUSING THE #2 ENG NACELLE TO STRIKE THE JET BRIDGE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.