Narrative:

Passenger approached flight attendant #1 after takeoff demanding an alcoholic beverage because he was angry about a previous flight. He was accommodated, however, his behavior began to deteriorate. For the first 5 hours of flight, he constantly confronted the crew and disrupted the service. He was extremely belligerent, disrespectful, and argumentative. After he was spoken to by the purser and agreed to remain seated and cease interfering with the crew, his behavior continued. Other passengers were becoming increasingly nervous and agitated. I also found him to be very unpredictable and volatile. I spoke to the passenger seated 2 rows behind this man and asked him if he would be willing to help if need be. He said he had heard everything and was willing to help in any way he could. He said if I needed this man to be restrained, he could and would do it. He asked that I use the phrase 'code blue' if I needed him. I agreed. At this point he had been asked to situation down numerous times, but to no avail. He proceeded to go into the lav about 2 hours from landing. He slammed the door and upon exiting, he approached me and said, 'if you jerk me around and I don't get where I'm going, you're going down.' I asked him if he was threatening me. He looked me in the eye and did not respond. I told him he was being given 1 final warning to take a seat. He refused. At this point, I summoned my 'helper' with 'code blue' and he took this passenger to the floor. I gave him my flex cuffs which he applied. The passenger was moved to the crew rest area and was strapped in the seat with belts donated by fellow passengers. He remained there until landing where he was removed by local authorities. Callback conversation with reporter revealed the following information: the reporter indicated that the passenger in question was seated in the coach section and in an aisle seat. When the reporter was asked if the passenger was inebriated she indicated that the passenger appeared to have some mental difficulty other than alcoholic consumption. Asked why she picked the passenger seated several seats away she indicated that the individual was very large and appeared to be able to assist her if necessary. This individual also was very receptive to assisting the cabin crew. After the confrontation began and the passenger in question was taken to the floor, the reporter indicated that other passengers came forward instantly to assist. The reporter also indicated that passengers traveling seem to be far more aware of their surrounding and the actions of other passengers and are willing to assist if something is out of the ordinary. After arrival in ZZZZ the authorities took the individual into custody and related that the mother of the individual indicated he was a marginal schizophrenia who has a difficult time dealing with enclosed spaces and relating to other individuals for long durations. Such as an int'l flight.

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Original NASA ASRS Text

Title: B767 CABIN CREW IS CONFRONTED BY A DISRUPTIVE PAX WHILE ENRTE TO ZZZZ, FO.

Narrative: PAX APCHED FA #1 AFTER TKOF DEMANDING AN ALCOHOLIC BEVERAGE BECAUSE HE WAS ANGRY ABOUT A PREVIOUS FLT. HE WAS ACCOMMODATED, HOWEVER, HIS BEHAVIOR BEGAN TO DETERIORATE. FOR THE FIRST 5 HRS OF FLT, HE CONSTANTLY CONFRONTED THE CREW AND DISRUPTED THE SVC. HE WAS EXTREMELY BELLIGERENT, DISRESPECTFUL, AND ARGUMENTATIVE. AFTER HE WAS SPOKEN TO BY THE PURSER AND AGREED TO REMAIN SEATED AND CEASE INTERFERING WITH THE CREW, HIS BEHAVIOR CONTINUED. OTHER PASSENGERS WERE BECOMING INCREASINGLY NERVOUS AND AGITATED. I ALSO FOUND HIM TO BE VERY UNPREDICTABLE AND VOLATILE. I SPOKE TO THE PASSENGER SEATED 2 ROWS BEHIND THIS MAN AND ASKED HIM IF HE WOULD BE WILLING TO HELP IF NEED BE. HE SAID HE HAD HEARD EVERYTHING AND WAS WILLING TO HELP IN ANY WAY HE COULD. HE SAID IF I NEEDED THIS MAN TO BE RESTRAINED, HE COULD AND WOULD DO IT. HE ASKED THAT I USE THE PHRASE 'CODE BLUE' IF I NEEDED HIM. I AGREED. AT THIS POINT HE HAD BEEN ASKED TO SIT DOWN NUMEROUS TIMES, BUT TO NO AVAIL. HE PROCEEDED TO GO INTO THE LAV ABOUT 2 HRS FROM LNDG. HE SLAMMED THE DOOR AND UPON EXITING, HE APCHED ME AND SAID, 'IF YOU JERK ME AROUND AND I DON'T GET WHERE I'M GOING, YOU'RE GOING DOWN.' I ASKED HIM IF HE WAS THREATENING ME. HE LOOKED ME IN THE EYE AND DID NOT RESPOND. I TOLD HIM HE WAS BEING GIVEN 1 FINAL WARNING TO TAKE A SEAT. HE REFUSED. AT THIS POINT, I SUMMONED MY 'HELPER' WITH 'CODE BLUE' AND HE TOOK THIS PAX TO THE FLOOR. I GAVE HIM MY FLEX CUFFS WHICH HE APPLIED. THE PAX WAS MOVED TO THE CREW REST AREA AND WAS STRAPPED IN THE SEAT WITH BELTS DONATED BY FELLOW PASSENGERS. HE REMAINED THERE UNTIL LNDG WHERE HE WAS REMOVED BY LOCAL AUTHORITIES. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR INDICATED THAT THE PAX IN QUESTION WAS SEATED IN THE COACH SECTION AND IN AN AISLE SEAT. WHEN THE RPTR WAS ASKED IF THE PAX WAS INEBRIATED SHE INDICATED THAT THE PAX APPEARED TO HAVE SOME MENTAL DIFFICULTY OTHER THAN ALCOHOLIC CONSUMPTION. ASKED WHY SHE PICKED THE PAX SEATED SEVERAL SEATS AWAY SHE INDICATED THAT THE INDIVIDUAL WAS VERY LARGE AND APPEARED TO BE ABLE TO ASSIST HER IF NECESSARY. THIS INDIVIDUAL ALSO WAS VERY RECEPTIVE TO ASSISTING THE CABIN CREW. AFTER THE CONFRONTATION BEGAN AND THE PAX IN QUESTION WAS TAKEN TO THE FLOOR, THE RPTR INDICATED THAT OTHER PASSENGERS CAME FORWARD INSTANTLY TO ASSIST. THE RPTR ALSO INDICATED THAT PASSENGERS TRAVELING SEEM TO BE FAR MORE AWARE OF THEIR SURROUNDING AND THE ACTIONS OF OTHER PASSENGERS AND ARE WILLING TO ASSIST IF SOMETHING IS OUT OF THE ORDINARY. AFTER ARRIVAL IN ZZZZ THE AUTHORITIES TOOK THE INDIVIDUAL INTO CUSTODY AND RELATED THAT THE MOTHER OF THE INDIVIDUAL INDICATED HE WAS A MARGINAL SCHIZOPHRENIA WHO HAS A DIFFICULT TIME DEALING WITH ENCLOSED SPACES AND RELATING TO OTHER INDIVIDUALS FOR LONG DURATIONS. SUCH AS AN INT'L FLT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.