 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
A B767-300 flight attendant reported that, after a passenger was prevented from pilfering alcohol from the liquor cart, she became unruly causing the captain to divert.
| Attributes | |
| ACN | 585895 |
| Time | |
| Date | 200306 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : cyqx.airport |
| State Reference | NF |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : czqx.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | cruise : level |
| Route In Use | enroute : atlantic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 15.5 flight attendant time total : 15.5 flight attendant time type : 80 |
| ASRS Report | 585895 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Events | |
| Anomaly | cabin event : passenger misconduct |
| Independent Detector | other other : 2 |
| Resolutory Action | flight crew : diverted to another airport |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger causing disturbance in aft galley area. I was called back to assist. Passenger was in galley, attempting to access liquor cart. Flight attendant #2 was attempting, verbally, to stop passenger. I stepped in and physically restrained passenger. She started screaming and crying. She was moved to another seat. She remained calm for approximately 30 mins then started again. It was decided that she would need to be restrained with flexi-cuffs. Captain decided to land and have passenger removed.
Original NASA ASRS Text
Title: A B767-300 FLT ATTENDANT RPTED THAT, AFTER A PAX WAS PREVENTED FROM PILFERING ALCOHOL FROM THE LIQUOR CART, SHE BECAME UNRULY CAUSING THE CAPT TO DIVERT.
Narrative: PAX CAUSING DISTURBANCE IN AFT GALLEY AREA. I WAS CALLED BACK TO ASSIST. PAX WAS IN GALLEY, ATTEMPTING TO ACCESS LIQUOR CART. FLT ATTENDANT #2 WAS ATTEMPTING, VERBALLY, TO STOP PAX. I STEPPED IN AND PHYSICALLY RESTRAINED PAX. SHE STARTED SCREAMING AND CRYING. SHE WAS MOVED TO ANOTHER SEAT. SHE REMAINED CALM FOR APPROX 30 MINS THEN STARTED AGAIN. IT WAS DECIDED THAT SHE WOULD NEED TO BE RESTRAINED WITH FLEXI-CUFFS. CAPT DECIDED TO LAND AND HAVE PAX REMOVED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.