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MD80 flight attendant reported that a passenger acted violently by pushing her into the galley, on a flight to dfw, after she refused to give him a can of soda.
| Attributes | |
| ACN | 586490 |
| Time | |
| Date | 200306 |
| Day | Sat |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zfw.artcc |
| State Reference | TX |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zfw.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 12 flight attendant time total : 12 flight attendant time type : 60 |
| ASRS Report | 586490 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger seated had requested 5 cans of unopened juice and soda. I noticed that he and his wife were packing the cans. I told the rest of the crew and decided to serve him only cups. 40 mins later before landing, he requested, again, another can and we told him we can serve only cups. He became very furious, yelling at us (flight attendant #4 and #2). He ran after me, into the galley, pushing me with his body to grab the containers of orange juice while throwing cups all over the floor. He refused to go to his seat, when asked by us. He was interfering with safety compliance and disturbing the rest of the passenger. Upon landing, the dfw police removed him from aircraft.
Original NASA ASRS Text
Title: MD80 FLT ATTENDANT RPTED THAT A PAX ACTED VIOLENTLY BY PUSHING HER INTO THE GALLEY, ON A FLT TO DFW, AFTER SHE REFUSED TO GIVE HIM A CAN OF SODA.
Narrative: PAX SEATED HAD REQUESTED 5 CANS OF UNOPENED JUICE AND SODA. I NOTICED THAT HE AND HIS WIFE WERE PACKING THE CANS. I TOLD THE REST OF THE CREW AND DECIDED TO SERVE HIM ONLY CUPS. 40 MINS LATER BEFORE LNDG, HE REQUESTED, AGAIN, ANOTHER CAN AND WE TOLD HIM WE CAN SERVE ONLY CUPS. HE BECAME VERY FURIOUS, YELLING AT US (FLT ATTENDANT #4 AND #2). HE RAN AFTER ME, INTO THE GALLEY, PUSHING ME WITH HIS BODY TO GRAB THE CONTAINERS OF ORANGE JUICE WHILE THROWING CUPS ALL OVER THE FLOOR. HE REFUSED TO GO TO HIS SEAT, WHEN ASKED BY US. HE WAS INTERFERING WITH SAFETY COMPLIANCE AND DISTURBING THE REST OF THE PAX. UPON LNDG, THE DFW POLICE REMOVED HIM FROM ACFT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.