37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 589527 |
Time | |
Date | 200307 |
Day | Sat |
Local Time Of Day | 1201 To 1800 |
Place | |
Locale Reference | atc facility : zma.artcc |
State Reference | FL |
Environment | |
Flight Conditions | VMC |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | artcc : zma.artcc |
Operator | common carrier : air carrier |
Make Model Name | B737 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | cruise : level ground : preflight |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty oversight : flight attendant in charge |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
Experience | flight attendant time airline total : 11 flight attendant time total : 11 flight attendant time type : 60 |
ASRS Report | 589527 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Events | |
Anomaly | cabin event : passenger misconduct |
Independent Detector | other other : 2 |
Resolutory Action | other |
Supplementary | |
Problem Areas | Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
When passenger walked across ramp, I saw he was smoking, which I thought was strange and told the captain. During the flight, the #2 flight attendant asked me to keep an eye on a passenger because the #2 flight attendant thought the passenger was drinking from his own bottle, in a cooler between his wife and the passenger. The passenger called me over and told me to keep #2 flight attendant away from him because, 'the flight attendant insulted me, was disrespectful and I'm going to slap him!' I told captain, and flight was met. I told passenger the flight was being met so he 'could tell them his complaint.
Original NASA ASRS Text
Title: A CABIN CREW ON A B737 NOTICE A PAX THAT WAS SMOKING ON THE RAMP AND THEN A PAX THAT WAS INTOXICATED AND POURING HIS OWN ALCOHOL.
Narrative: WHEN PAX WALKED ACROSS RAMP, I SAW HE WAS SMOKING, WHICH I THOUGHT WAS STRANGE AND TOLD THE CAPT. DURING THE FLT, THE #2 FLT ATTENDANT ASKED ME TO KEEP AN EYE ON A PAX BECAUSE THE #2 FLT ATTENDANT THOUGHT THE PAX WAS DRINKING FROM HIS OWN BOTTLE, IN A COOLER BTWN HIS WIFE AND THE PAX. THE PAX CALLED ME OVER AND TOLD ME TO KEEP #2 FLT ATTENDANT AWAY FROM HIM BECAUSE, 'THE FLT ATTENDANT INSULTED ME, WAS DISRESPECTFUL AND I'M GOING TO SLAP HIM!' I TOLD CAPT, AND FLT WAS MET. I TOLD PAX THE FLT WAS BEING MET SO HE 'COULD TELL THEM HIS COMPLAINT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.