A passenger had to be talked to when she is noticeably intoxicated and swearing.

Attributes
ACN	589530
Time
Date	200307
Day	Wed
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zla.artcc
State Reference	CA
Environment
Weather Elements	Turbulence
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zla.artcc
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 19 flight attendant time total : 19 flight attendant time type : 50
ASRS Report	589530
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure
Independent Detector	other other : 1
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger was intoxicated. She came to the back galley asking for free wine. Very talkative. Was sitting on flight attendant jumpseat. Purser came back and asked her to take her seat. She called him an expletive. She went to mid-galley, unbeknownst to me. When I went to that galley, she asked what my problem was. I told her to situation down and that she had crossed the line and we could have security meet the airplane. She got 2 inches from my face and started smiling and talking stupidly. I left, she followed me down the aisle, called me another expletive. I told her boyfriend to calm her down. He was up the whole flight, pleading her case. Said she used to have a drinking problem. Begged the purser and myself not to have the flight met. He just wanted to make their connection -- get her to maui. She was a disruption to those around her, and you know what? I'm betting she still has a 'drinking problem.'

Original NASA ASRS Text

Title: A PAX HAD TO BE TALKED TO WHEN SHE IS NOTICEABLY INTOXICATED AND SWEARING.

Narrative: PAX WAS INTOXICATED. SHE CAME TO THE BACK GALLEY ASKING FOR FREE WINE. VERY TALKATIVE. WAS SITTING ON FLT ATTENDANT JUMPSEAT. PURSER CAME BACK AND ASKED HER TO TAKE HER SEAT. SHE CALLED HIM AN EXPLETIVE. SHE WENT TO MID-GALLEY, UNBEKNOWNST TO ME. WHEN I WENT TO THAT GALLEY, SHE ASKED WHAT MY PROB WAS. I TOLD HER TO SIT DOWN AND THAT SHE HAD CROSSED THE LINE AND WE COULD HAVE SECURITY MEET THE AIRPLANE. SHE GOT 2 INCHES FROM MY FACE AND STARTED SMILING AND TALKING STUPIDLY. I LEFT, SHE FOLLOWED ME DOWN THE AISLE, CALLED ME ANOTHER EXPLETIVE. I TOLD HER BOYFRIEND TO CALM HER DOWN. HE WAS UP THE WHOLE FLT, PLEADING HER CASE. SAID SHE USED TO HAVE A DRINKING PROB. BEGGED THE PURSER AND MYSELF NOT TO HAVE THE FLT MET. HE JUST WANTED TO MAKE THEIR CONNECTION -- GET HER TO MAUI. SHE WAS A DISRUPTION TO THOSE AROUND HER, AND YOU KNOW WHAT? I'M BETTING SHE STILL HAS A 'DRINKING PROB.'

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.