A B757 flight attendant in charge reported that, after being warned by the incoming crew about an abusive passenger, the flight continued to destination during which the passenger's demands became excessive.

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Attributes
ACN	595407
Time
Date	200309
Day	Thu
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ord.airport
State Reference	IL
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : pushback ground : parked ground : takeoff roll ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 19 flight attendant time total : 19 flight attendant time type : 40
ASRS Report	595407
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty other personnel other oversight : flight attendant in charge
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far
Independent Detector	other other : 2
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Inbound crew informed us of verbally abusive and irrational behavior exhibited by a woman passenger in first class. Behavior continued for entire flight with her exhibiting threatening behavior and verbal jabs. Passenger also refused to be seated when the fasten seatbelt sign was illuminated, and proceeded to make a scene. She was also angered over a lack of meal selection. I proceeded to write a report after conferring with the captain and crew. Reflecting on the incident, I would have had the passenger removed before leaving ord.

Original NASA ASRS Text

Title: A B757 FLT ATTENDANT IN CHARGE RPTED THAT, AFTER BEING WARNED BY THE INCOMING CREW ABOUT AN ABUSIVE PAX, THE FLT CONTINUED TO DEST DURING WHICH THE PAX'S DEMANDS BECAME EXCESSIVE.

Narrative: INBOUND CREW INFORMED US OF VERBALLY ABUSIVE AND IRRATIONAL BEHAVIOR EXHIBITED BY A WOMAN PAX IN FIRST CLASS. BEHAVIOR CONTINUED FOR ENTIRE FLT WITH HER EXHIBITING THREATENING BEHAVIOR AND VERBAL JABS. PAX ALSO REFUSED TO BE SEATED WHEN THE FASTEN SEATBELT SIGN WAS ILLUMINATED, AND PROCEEDED TO MAKE A SCENE. SHE WAS ALSO ANGERED OVER A LACK OF MEAL SELECTION. I PROCEEDED TO WRITE A RPT AFTER CONFERRING WITH THE CAPT AND CREW. REFLECTING ON THE INCIDENT, I WOULD HAVE HAD THE PAX REMOVED BEFORE LEAVING ORD.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.