Narrative:

Passenger went to the back while we were having some moderate turbulence, and the seatbelt sign was on. He picked up a newspaper from personal items which were on the right hand side jumpseat next to door 4R. Flight attendant #7 informed him that the paper was a personal item which belonged to another flight attendant, and that he should return to his seat because the seatbelt sign was on. Passenger disregarded the advice, and remained in area reading the newspaper. Flight attendant #7 called me in the front of the aircraft, since I was the purser, so I would talk to him. When I reached the back, the passenger had entered the lavatory on the other side of the aircraft with the paper. When he came out, I asked him to share any concern with me regarding the request that flight attendant #7 had proposed to him. He answered in a high voice and menacing manner that he had nothing to talk to me about, and he proceeded to the other side of the aircraft where he had previously been standing. I cautiously followed him, and asked him to return to his seat, and then he started ranting about the fact that we could not prohibit him from standing in the back reading the paper. He asked for my name and flight attendant #7, in order to submit a complaint. I stepped away and called the captain because he was getting out of control. Captain made decision to call the police on arrival. After I called the captain, I asked the passenger to take his seat, and he complied. On arrival the police met the flight and we submitted our reports. I was informed by the other witness flight attendant, that he heard the passenger use improper language.

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Original NASA ASRS Text

Title: A B767-300 FLT ATTENDANT IN CHARGE RPTED THAT A PAX WAS ABUSIVE DURING A FLT TO MAD, FO.

Narrative: PAX WENT TO THE BACK WHILE WE WERE HAVING SOME MODERATE TURB, AND THE SEATBELT SIGN WAS ON. HE PICKED UP A NEWSPAPER FROM PERSONAL ITEMS WHICH WERE ON THE R HAND SIDE JUMPSEAT NEXT TO DOOR 4R. FLT ATTENDANT #7 INFORMED HIM THAT THE PAPER WAS A PERSONAL ITEM WHICH BELONGED TO ANOTHER FLT ATTENDANT, AND THAT HE SHOULD RETURN TO HIS SEAT BECAUSE THE SEATBELT SIGN WAS ON. PAX DISREGARDED THE ADVICE, AND REMAINED IN AREA READING THE NEWSPAPER. FLT ATTENDANT #7 CALLED ME IN THE FRONT OF THE ACFT, SINCE I WAS THE PURSER, SO I WOULD TALK TO HIM. WHEN I REACHED THE BACK, THE PAX HAD ENTERED THE LAVATORY ON THE OTHER SIDE OF THE ACFT WITH THE PAPER. WHEN HE CAME OUT, I ASKED HIM TO SHARE ANY CONCERN WITH ME REGARDING THE REQUEST THAT FLT ATTENDANT #7 HAD PROPOSED TO HIM. HE ANSWERED IN A HIGH VOICE AND MENACING MANNER THAT HE HAD NOTHING TO TALK TO ME ABOUT, AND HE PROCEEDED TO THE OTHER SIDE OF THE ACFT WHERE HE HAD PREVIOUSLY BEEN STANDING. I CAUTIOUSLY FOLLOWED HIM, AND ASKED HIM TO RETURN TO HIS SEAT, AND THEN HE STARTED RANTING ABOUT THE FACT THAT WE COULD NOT PROHIBIT HIM FROM STANDING IN THE BACK READING THE PAPER. HE ASKED FOR MY NAME AND FLT ATTENDANT #7, IN ORDER TO SUBMIT A COMPLAINT. I STEPPED AWAY AND CALLED THE CAPT BECAUSE HE WAS GETTING OUT OF CTL. CAPT MADE DECISION TO CALL THE POLICE ON ARR. AFTER I CALLED THE CAPT, I ASKED THE PAX TO TAKE HIS SEAT, AND HE COMPLIED. ON ARR THE POLICE MET THE FLT AND WE SUBMITTED OUR RPTS. I WAS INFORMED BY THE OTHER WITNESS FLT ATTENDANT, THAT HE HEARD THE PAX USE IMPROPER LANGUAGE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.