A crj-700 at gate, ground crew reports unable to latch forward cargo compartment door. Inspection re...

Attributes
ACN	599185
Time
Date	200311
Day	Sun
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Regional Jet 700 ER&LR
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : multi engine pilot : instrument pilot : commercial
ASRS Report	599185
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	aircraft equipment problem : critical conflict : ground critical ground encounters : vehicle non adherence : published procedure non adherence : company policies non adherence : far other anomaly other
Independent Detector	other other : person 3
Consequence	other other other other
Supplementary
Problem Areas	Flight Crew Human Performance Company Aircraft
Primary Problem	Company

Narrative:

All preflight functions were complete and manifest and release completed. All doors were closed except C3 cargo door. Rampers called flight deck to report difficulty closing door. Upon further inspection, appeared to be dame to aft bottom corner of door and door was out of rig. Also, the latch was also found to have a problem. Maintenance control was called. An item was entered into the aircraft maintenance logbook. Callback conversation with reporter revealed the following information: the reporter stated that prior to departure ramp service reported difficulty closing the forward cargo compartment door. The reporter said the flight crew inspected the door and found damage to the bottom aft corner and noted the door was completely out of rig. The reporter stated it appeared the door had been damaged by ground equipment striking the door. The reporter said maintenance control was advised of the door damage and a logbook report was entered. The reporter stated the airplane was removed from service for repair and the trip was canceled.

Original NASA ASRS Text

Title: A CRJ-700 AT GATE, GND CREW RPTS UNABLE TO LATCH FORWARD CARGO COMPARTMENT DOOR. INSPECTION REVEALED DOOR DAMAGED AND OUT OF RIG.

Narrative: ALL PREFLT FUNCTIONS WERE COMPLETE AND MANIFEST AND RELEASE COMPLETED. ALL DOORS WERE CLOSED EXCEPT C3 CARGO DOOR. RAMPERS CALLED FLT DECK TO RPT DIFFICULTY CLOSING DOOR. UPON FURTHER INSPECTION, APPEARED TO BE DAME TO AFT BOTTOM CORNER OF DOOR AND DOOR WAS OUT OF RIG. ALSO, THE LATCH WAS ALSO FOUND TO HAVE A PROB. MAINT CTL WAS CALLED. AN ITEM WAS ENTERED INTO THE ACFT MAINT LOGBOOK. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT PRIOR TO DEP RAMP SVC RPTED DIFFICULTY CLOSING THE FORWARD CARGO COMPARTMENT DOOR. THE RPTR SAID THE FLT CREW INSPECTED THE DOOR AND FOUND DAMAGE TO THE BOTTOM AFT CORNER AND NOTED THE DOOR WAS COMPLETELY OUT OF RIG. THE RPTR STATED IT APPEARED THE DOOR HAD BEEN DAMAGED BY GND EQUIP STRIKING THE DOOR. THE RPTR SAID MAINT CTL WAS ADVISED OF THE DOOR DAMAGE AND A LOGBOOK RPT WAS ENTERED. THE RPTR STATED THE AIRPLANE WAS REMOVED FROM SVC FOR REPAIR AND THE TRIP WAS CANCELED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A crj-700 at gate, ground crew reports unable to latch forward cargo compartment door. Inspection revealed door damaged and out of rig.