A B757 is concerned that the ground personnel at his airline are not following SOP.

Attributes
ACN	601395
Time
Date	200311
Day	Sun
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : sfo.airport
State Reference	CA
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	tower : bwi.tower
Operator	common carrier : air carrier
Make Model Name	B757-200
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 240 flight time total : 16000 flight time type : 3500
ASRS Report	601395
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	non adherence : company policies
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

Receipt and dispatch: it's bad and getting worse. My flight on taxi in to the gate at sfo. The ramp person did not know what type of airplane we were, he had to ask the agent 2 times to confirm that we were really a B757 (we asked the agent after we were parked). Receipt and dispatch seems to be getting progressively worse. Rampers leaning to get you to turn, unable to give proper signals last 20 ft, abrupt stops. We are diverging from a SOP operation at a rapid rate.

Original NASA ASRS Text

Title: A B757 IS CONCERNED THAT THE GND PERSONNEL AT HIS AIRLINE ARE NOT FOLLOWING SOP.

Narrative: RECEIPT AND DISPATCH: IT'S BAD AND GETTING WORSE. MY FLT ON TAXI IN TO THE GATE AT SFO. THE RAMP PERSON DID NOT KNOW WHAT TYPE OF AIRPLANE WE WERE, HE HAD TO ASK THE AGENT 2 TIMES TO CONFIRM THAT WE WERE REALLY A B757 (WE ASKED THE AGENT AFTER WE WERE PARKED). RECEIPT AND DISPATCH SEEMS TO BE GETTING PROGRESSIVELY WORSE. RAMPERS LEANING TO GET YOU TO TURN, UNABLE TO GIVE PROPER SIGNALS LAST 20 FT, ABRUPT STOPS. WE ARE DIVERGING FROM A SOP OP AT A RAPID RATE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.