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An MDS80 flight attendant reported that a passenger refused to turn off her cell phone, which resulted in the captain's returning to the gate and deplaning the non compliant passenger.
| Attributes | |
| ACN | 603241 |
| Time | |
| Date | 200312 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : dfw.airport |
| State Reference | TX |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 15 flight attendant time total : 15 flight attendant time type : 4 |
| ASRS Report | 603241 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far |
| Independent Detector | other other : 2 |
| Resolutory Action | other |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
I did not witness actual incident, but heard #4 ask passenger to turn off cell phone as we were pushing back. Passenger 'flipped off' #4 flight attendant and did not comply. We returned to gate. Passenger very mouthy, loud and disruptive when agents came to remove her, physically aggressive. Witnesses informed #4 flight attendant she had been drinking in boarding lounge.
Original NASA ASRS Text
Title: AN MDS80 FLT ATTENDANT RPTED THAT A PAX REFUSED TO TURN OFF HER CELL PHONE, WHICH RESULTED IN THE CAPT'S RETURNING TO THE GATE AND DEPLANING THE NON COMPLIANT PAX.
Narrative: I DID NOT WITNESS ACTUAL INCIDENT, BUT HEARD #4 ASK PAX TO TURN OFF CELL PHONE AS WE WERE PUSHING BACK. PAX 'FLIPPED OFF' #4 FLT ATTENDANT AND DID NOT COMPLY. WE RETURNED TO GATE. PAX VERY MOUTHY, LOUD AND DISRUPTIVE WHEN AGENTS CAME TO REMOVE HER, PHYSICALLY AGGRESSIVE. WITNESSES INFORMED #4 FLT ATTENDANT SHE HAD BEEN DRINKING IN BOARDING LOUNGE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.