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|
Attributes | |
ACN | 624747 |
Time | |
Date | 200407 |
Day | Sun |
Local Time Of Day | 1801 To 2400 |
Place | |
Locale Reference | airport : bos.airport |
State Reference | MA |
Environment | |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | tracon : a90.tracon tower : bos.tower |
Operator | common carrier : air carrier |
Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | descent : approach |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
Experience | flight attendant time airline total : 4 flight attendant time total : 4 flight attendant time type : 85 |
ASRS Report | 624747 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight crew : captain oversight : pic |
Events | |
Anomaly | cabin event : passenger electronic device cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
Independent Detector | other other : 1 |
Resolutory Action | none taken : anomaly accepted |
Supplementary | |
Problem Areas | Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
Made prepare for landing PA. Flight attendant #4 asked first class passenger (2 times) to turn off electronic device for landing. I asked passenger 2 times, as well, to turn off electronic device for landing. Passenger kept saying 'just a min.' I told passenger she needed to turn off device right away because I needed to take my jump seat for landing. It was bumpy and the landing gear was coming down. Passenger threw her stuff down and refused to stow her carry-on's under her seat for landing. I quickly took my jump seat for my safety. Passenger needed to be cooperative and not cause a disturbance right at landing.
Original NASA ASRS Text
Title: AN MD-S80 FLT ATTENDANT RPTED THAT A FIRST CLASS PAX REFUSED TO TURN OFF HER PERSONAL ELECTRONIC DEVICE AND STOW HER CARRY-ON'S BEFORE ARRIVING AT BOS.
Narrative: MADE PREPARE FOR LNDG PA. FLT ATTENDANT #4 ASKED FIRST CLASS PAX (2 TIMES) TO TURN OFF ELECTRONIC DEVICE FOR LNDG. I ASKED PAX 2 TIMES, AS WELL, TO TURN OFF ELECTRONIC DEVICE FOR LNDG. PAX KEPT SAYING 'JUST A MIN.' I TOLD PAX SHE NEEDED TO TURN OFF DEVICE RIGHT AWAY BECAUSE I NEEDED TO TAKE MY JUMP SEAT FOR LNDG. IT WAS BUMPY AND THE LNDG GEAR WAS COMING DOWN. PAX THREW HER STUFF DOWN AND REFUSED TO STOW HER CARRY-ON'S UNDER HER SEAT FOR LNDG. I QUICKLY TOOK MY JUMP SEAT FOR MY SAFETY. PAX NEEDED TO BE COOPERATIVE AND NOT CAUSE A DISTURBANCE RIGHT AT LNDG.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.