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Cabin attendant report, B727-200, mia-ewr. Boarding, passenger refused to turn off electronic device. Passenger's son verbally abused and threatened cabin attendant. Captain had son removed.
| Attributes | |
| ACN | 493817 |
| Time | |
| Date | 200011 |
| Day | Tue |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : mia.airport |
| State Reference | FL |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B727-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 5 flight attendant time total : 5 flight attendant time type : 17 |
| ASRS Report | 493817 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event : passenger electronic device non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A father refused to turn off an electronic device prior to takeoff, so an announcement was made informing the passenger that we were waiting for someone to turn off their electronic device before we could take off. This embarrassed his son and sent him into an uproar. He used profanity and threatening language towards me, forcing the captain to remove him from the aircraft. All of the other passenger were extremely cooperative and grateful. Many had come in off a cruise with this kid and had witnessed his bad behavior prior to this event. I believe this situation was handled properly and all that were involved did an excellent job.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B727-200, MIA-EWR. BOARDING, PAX REFUSED TO TURN OFF ELECTRONIC DEVICE. PAX'S SON VERBALLY ABUSED AND THREATENED CABIN ATTENDANT. CAPT HAD SON REMOVED.
Narrative: A FATHER REFUSED TO TURN OFF AN ELECTRONIC DEVICE PRIOR TO TKOF, SO AN ANNOUNCEMENT WAS MADE INFORMING THE PAX THAT WE WERE WAITING FOR SOMEONE TO TURN OFF THEIR ELECTRONIC DEVICE BEFORE WE COULD TAKE OFF. THIS EMBARRASSED HIS SON AND SENT HIM INTO AN UPROAR. HE USED PROFANITY AND THREATENING LANGUAGE TOWARDS ME, FORCING THE CAPT TO REMOVE HIM FROM THE ACFT. ALL OF THE OTHER PAX WERE EXTREMELY COOPERATIVE AND GRATEFUL. MANY HAD COME IN OFF A CRUISE WITH THIS KID AND HAD WITNESSED HIS BAD BEHAVIOR PRIOR TO THIS EVENT. I BELIEVE THIS SIT WAS HANDLED PROPERLY AND ALL THAT WERE INVOLVED DID AN EXCELLENT JOB.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.