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A B737 flight attendant in charge reported that an intoxicated passenger became verbally abusive during the flight from lga to mia.
| Attributes | |
| ACN | 604492 |
| Time | |
| Date | 200312 |
| Day | Sun |
| Place | |
| Locale Reference | atc facility : zzz.artcc |
| State Reference | US |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 13 flight attendant time total : 18 flight attendant time type : 70 |
| ASRS Report | 604492 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : company policies |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A male passenger in first class seemed to be intoxicated, therefore, we did not serve him any more alcohol. He already had 6 vodka and tonics. Once refused alcohol, he became verbally abusive calling me and the other flight attendant 'bitches.' a non revenue flight attendant told him to take his seat, which he did. Later on, he apologized for his misconduct to the other flight attendant.
Original NASA ASRS Text
Title: A B737 FLT ATTENDANT IN CHARGE RPTED THAT AN INTOXICATED PAX BECAME VERBALLY ABUSIVE DURING THE FLT FROM LGA TO MIA.
Narrative: A MALE PAX IN FIRST CLASS SEEMED TO BE INTOXICATED, THEREFORE, WE DID NOT SERVE HIM ANY MORE ALCOHOL. HE ALREADY HAD 6 VODKA AND TONICS. ONCE REFUSED ALCOHOL, HE BECAME VERBALLY ABUSIVE CALLING ME AND THE OTHER FLT ATTENDANT 'BITCHES.' A NON REVENUE FLT ATTENDANT TOLD HIM TO TAKE HIS SEAT, WHICH HE DID. LATER ON, HE APOLOGIZED FOR HIS MISCONDUCT TO THE OTHER FLT ATTENDANT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.