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A B767 flight attendant reported a passenger was so disruptive, another passenger had to intervene. Passenger was detained upon arrival in lax.
| Attributes | |
| ACN | 606836 |
| Time | |
| Date | 200401 |
| Day | Tue |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zma.artcc |
| State Reference | FL |
| Aircraft 1 | |
| Controlling Facilities | artcc : zma.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 15 flight attendant time total : 15 |
| ASRS Report | 606836 |
| Person 2 | |
| Affiliation | other |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | other other Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
First class passenger was told by flight attendant to return to her seat as she kept walking throughout first class galley to use lavatory. Passenger was insulted. Flight attendant #6 went back to apologize. Passenger now became verbally abusive. Flight attendant #6 walked away to avoid confrontation. At that point, passenger unbuckled her seat belt and literally ran after her through our galley and up the other aisle where she grabbed flight attendant #6 by the back of her belt and spun her around trying to hit her. Passenger in first class held on to the woman trying to stop her. I intervened and told her to stop. I explained she was interfering with crew members and has committed a federal offense. I explained the captain would land and have her arrested had she not immediately sat down. Flight attendant #6 worked coach after incident. She followed my instructions and no further incidents took place. Flight attendant #6 was badly shaken and pulled from the next leg. Lapd and fbi met us upon arrival in lax.
Original NASA ASRS Text
Title: A B767 FLT ATTENDANT RPTED A PAX WAS SO DISRUPTIVE, ANOTHER PAX HAD TO INTERVENE. PAX WAS DETAINED UPON ARR IN LAX.
Narrative: FIRST CLASS PAX WAS TOLD BY FLT ATTENDANT TO RETURN TO HER SEAT AS SHE KEPT WALKING THROUGHOUT FIRST CLASS GALLEY TO USE LAVATORY. PAX WAS INSULTED. FLT ATTENDANT #6 WENT BACK TO APOLOGIZE. PAX NOW BECAME VERBALLY ABUSIVE. FLT ATTENDANT #6 WALKED AWAY TO AVOID CONFRONTATION. AT THAT POINT, PAX UNBUCKLED HER SEAT BELT AND LITERALLY RAN AFTER HER THROUGH OUR GALLEY AND UP THE OTHER AISLE WHERE SHE GRABBED FLT ATTENDANT #6 BY THE BACK OF HER BELT AND SPUN HER AROUND TRYING TO HIT HER. PAX IN FIRST CLASS HELD ON TO THE WOMAN TRYING TO STOP HER. I INTERVENED AND TOLD HER TO STOP. I EXPLAINED SHE WAS INTERFERING WITH CREW MEMBERS AND HAS COMMITTED A FEDERAL OFFENSE. I EXPLAINED THE CAPT WOULD LAND AND HAVE HER ARRESTED HAD SHE NOT IMMEDIATELY SAT DOWN. FLT ATTENDANT #6 WORKED COACH AFTER INCIDENT. SHE FOLLOWED MY INSTRUCTIONS AND NO FURTHER INCIDENTS TOOK PLACE. FLT ATTENDANT #6 WAS BADLY SHAKEN AND PULLED FROM THE NEXT LEG. LAPD AND FBI MET US UPON ARR IN LAX.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.