A B757 flight attendant reported that an aggressive passenger would not comply with the seatbelt sig...

Attributes
ACN	609925
Time
Date	200402
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : fll.airport
State Reference	FL
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level descent : approach
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
ASRS Report	609925
Person 2
Affiliation	other
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct cabin event : passenger contraband non adherence : published procedure non adherence : company policies non adherence : far
Independent Detector	other other : 1
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance Cabin Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Female passenger boarded aircraft cursing and angry that her bags would not make the flight to fll. Her flight from hawaii was late arriving, therefore she was told her bags would not make our flight. She paced up and down the aisle, sat on her armrest, both while the seatbelt sign was on/off. She asked me for alcohol and I told her I would not serve her any due to the fact she was so frustrated. I felt like she was already on 'something.' I told her twice to fasten her seatbelt. Middle of flight, I saw her laying down in a row of 3 seats. Another passenger also shared her row. She had her feet on his tray table right in front of his face. He did not speak english, so he didn't say anything to her. Female passenger was not respecting his space. After the gear came down, flight attendants in jumpseat for landing, passenger got up to use lavatory. I told her to return to seat and fasten seatbelt. She behaved like a child.

Original NASA ASRS Text

Title: A B757 FLT ATTENDANT RPTED THAT AN AGGRESSIVE PAX WOULD NOT COMPLY WITH THE SEATBELT SIGN DURING A FLT TO FLL.

Narrative: FEMALE PAX BOARDED ACFT CURSING AND ANGRY THAT HER BAGS WOULD NOT MAKE THE FLT TO FLL. HER FLT FROM HAWAII WAS LATE ARRIVING, THEREFORE SHE WAS TOLD HER BAGS WOULD NOT MAKE OUR FLT. SHE PACED UP AND DOWN THE AISLE, SAT ON HER ARMREST, BOTH WHILE THE SEATBELT SIGN WAS ON/OFF. SHE ASKED ME FOR ALCOHOL AND I TOLD HER I WOULD NOT SERVE HER ANY DUE TO THE FACT SHE WAS SO FRUSTRATED. I FELT LIKE SHE WAS ALREADY ON 'SOMETHING.' I TOLD HER TWICE TO FASTEN HER SEATBELT. MIDDLE OF FLT, I SAW HER LAYING DOWN IN A ROW OF 3 SEATS. ANOTHER PAX ALSO SHARED HER ROW. SHE HAD HER FEET ON HIS TRAY TABLE RIGHT IN FRONT OF HIS FACE. HE DID NOT SPEAK ENGLISH, SO HE DIDN'T SAY ANYTHING TO HER. FEMALE PAX WAS NOT RESPECTING HIS SPACE. AFTER THE GEAR CAME DOWN, FLT ATTENDANTS IN JUMPSEAT FOR LNDG, PAX GOT UP TO USE LAVATORY. I TOLD HER TO RETURN TO SEAT AND FASTEN SEATBELT. SHE BEHAVED LIKE A CHILD.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B757 flight attendant reported that an aggressive passenger would not comply with the seatbelt sign during a flight to fll.