Narrative:

At the time of ETA (XA00), I received a call from ZZZ operations. The agent told me that they had a problem, that they received a call from the captain and he told them that there was a problem with the landing gear. The agent also told me that they were waiting to board passenger. I asked them if they had boarded the passenger, then unboarded and were waiting to fix the problem? They told me no. They said no one had boarded yet. I then told my supervisor of the situation and we went back to work. Approximately 10 mins later (XA10), we received a call from our regional manager, asking us if anyone on that flight was hurt. He then told us that he heard that the nose gear had collapsed. I immediately got on the phone and tried to contact operations to try and get more details on the matter. I made continuous phone calls and even sent a facsimile with large letters demanding that operations call me immediately, but was not able to get through. At about XA20, I received a call from operations again. They told me that as the aircraft started to taxi, the nose gear gave out. I then spoke to the first officer. I asked him about what time did the aircraft veer off of the runway? He told me that it was neither during landing nor taxi. He was very shaken up. Directly after hanging up with the first officer, crew tracking xferred over the captain. He told me that the time of the incident was not at touchdown but after he had landed where he was hit with a strong crosswind. After speaking with the crew, I joined in with the rest of the floor in helping out as much as I could.

Google
 

Original NASA ASRS Text

Title: A DISPATCHER RPTS ABOUT A BE1900 THAT HAD THE NOSE GEAR COLLAPSE WHILE TAXIING AFTER A LNDG.

Narrative: AT THE TIME OF ETA (XA00), I RECEIVED A CALL FROM ZZZ OPS. THE AGENT TOLD ME THAT THEY HAD A PROB, THAT THEY RECEIVED A CALL FROM THE CAPT AND HE TOLD THEM THAT THERE WAS A PROB WITH THE LNDG GEAR. THE AGENT ALSO TOLD ME THAT THEY WERE WAITING TO BOARD PAX. I ASKED THEM IF THEY HAD BOARDED THE PAX, THEN UNBOARDED AND WERE WAITING TO FIX THE PROB? THEY TOLD ME NO. THEY SAID NO ONE HAD BOARDED YET. I THEN TOLD MY SUPVR OF THE SIT AND WE WENT BACK TO WORK. APPROX 10 MINS LATER (XA10), WE RECEIVED A CALL FROM OUR REGIONAL MGR, ASKING US IF ANYONE ON THAT FLT WAS HURT. HE THEN TOLD US THAT HE HEARD THAT THE NOSE GEAR HAD COLLAPSED. I IMMEDIATELY GOT ON THE PHONE AND TRIED TO CONTACT OPS TO TRY AND GET MORE DETAILS ON THE MATTER. I MADE CONTINUOUS PHONE CALLS AND EVEN SENT A FAX WITH LARGE LETTERS DEMANDING THAT OPS CALL ME IMMEDIATELY, BUT WAS NOT ABLE TO GET THROUGH. AT ABOUT XA20, I RECEIVED A CALL FROM OPS AGAIN. THEY TOLD ME THAT AS THE ACFT STARTED TO TAXI, THE NOSE GEAR GAVE OUT. I THEN SPOKE TO THE FO. I ASKED HIM ABOUT WHAT TIME DID THE ACFT VEER OFF OF THE RWY? HE TOLD ME THAT IT WAS NEITHER DURING LNDG NOR TAXI. HE WAS VERY SHAKEN UP. DIRECTLY AFTER HANGING UP WITH THE FO, CREW TRACKING XFERRED OVER THE CAPT. HE TOLD ME THAT THE TIME OF THE INCIDENT WAS NOT AT TOUCHDOWN BUT AFTER HE HAD LANDED WHERE HE WAS HIT WITH A STRONG XWIND. AFTER SPEAKING WITH THE CREW, I JOINED IN WITH THE REST OF THE FLOOR IN HELPING OUT AS MUCH AS I COULD.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.