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B767 flight crew is frustrated when unable to make tug driver understand that he had just illegally pushed them 'into' taxiway a, deviating from ATC's pushback clearance at mmun, first officer.
| Attributes | |
| ACN | 613605 |
| Time | |
| Date | 200404 |
| Day | Sun |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : mmun.airport |
| State Reference | FO |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | ground : pushback |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | controller : military pilot : atp |
| Experience | controller military : 5 flight time last 90 days : 210 flight time total : 10000 |
| ASRS Report | 613605 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | excursion : ramp incursion : taxiway non adherence : clearance |
| Independent Detector | other flight crewa other flight crewb |
| Resolutory Action | none taken : unable |
| Consequence | faa : reviewed incident with flight crew other |
| Supplementary | |
| Problem Areas | Environmental Factor Company Maintenance Human Performance |
| Primary Problem | Company |
| Air Traffic Incident | Pilot Deviation |
| Situations | |
| Airport | procedure or policy : mmun.airport |
Narrative:
Language/communication problem with pushback (tug) driver. Clearance from ground, was cleared to push, 'do not block taxiway a.' captain clearly relayed these instructions to pushback crew. As the pushback crew (pbc) continued the push into and then onto taxiway a, the captain clearly informed the pushback crew to stop the push and return to the gate area. The pushback crew ignored the captain's instructions and continued until aircraft was completely on taxiway a. The pushback crew then informed the captain that the push was complete and to set the brakes. The captain again informed the pushback crew to return to the gate area and to get us off of taxiway a. The pushback crew then pulled us forward on taxiway a and did not turn toward the gate. The captain again instructed the pushback crew to return to the gate. (During this time, the first officer was communicating with ground about the situation.) ground control at this point gave up, and instructed us to start at our present position and taxi to runway 12. The captain informed the pushback crew to discontinue the push, disconnect, etc, and the pushback crew responded and complied. My assessment is that the pushback crew either ignored the instructions, or did not understand english well enough to comply with them. Headphones were used by the pushback crew and operated normally as far as we could tell.
Original NASA ASRS Text
Title: B767 FLT CREW IS FRUSTRATED WHEN UNABLE TO MAKE TUG DRIVER UNDERSTAND THAT HE HAD JUST ILLEGALLY PUSHED THEM 'INTO' TXWY A, DEVIATING FROM ATC'S PUSHBACK CLRNC AT MMUN, FO.
Narrative: LANGUAGE/COM PROB WITH PUSHBACK (TUG) DRIVER. CLRNC FROM GND, WAS CLRED TO PUSH, 'DO NOT BLOCK TXWY A.' CAPT CLRLY RELAYED THESE INSTRUCTIONS TO PUSHBACK CREW. AS THE PUSHBACK CREW (PBC) CONTINUED THE PUSH INTO AND THEN ONTO TXWY A, THE CAPT CLRLY INFORMED THE PUSHBACK CREW TO STOP THE PUSH AND RETURN TO THE GATE AREA. THE PUSHBACK CREW IGNORED THE CAPT'S INSTRUCTIONS AND CONTINUED UNTIL ACFT WAS COMPLETELY ON TXWY A. THE PUSHBACK CREW THEN INFORMED THE CAPT THAT THE PUSH WAS COMPLETE AND TO SET THE BRAKES. THE CAPT AGAIN INFORMED THE PUSHBACK CREW TO RETURN TO THE GATE AREA AND TO GET US OFF OF TXWY A. THE PUSHBACK CREW THEN PULLED US FORWARD ON TXWY A AND DID NOT TURN TOWARD THE GATE. THE CAPT AGAIN INSTRUCTED THE PUSHBACK CREW TO RETURN TO THE GATE. (DURING THIS TIME, THE FO WAS COMMUNICATING WITH GND ABOUT THE SIT.) GND CTL AT THIS POINT GAVE UP, AND INSTRUCTED US TO START AT OUR PRESENT POS AND TAXI TO RWY 12. THE CAPT INFORMED THE PUSHBACK CREW TO DISCONTINUE THE PUSH, DISCONNECT, ETC, AND THE PUSHBACK CREW RESPONDED AND COMPLIED. MY ASSESSMENT IS THAT THE PUSHBACK CREW EITHER IGNORED THE INSTRUCTIONS, OR DID NOT UNDERSTAND ENGLISH WELL ENOUGH TO COMPLY WITH THEM. HEADPHONES WERE USED BY THE PUSHBACK CREW AND OPERATED NORMALLY AS FAR AS WE COULD TELL.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.