A B777 captain diverted to eisn while en route to egll due to 2 violent passenger.

Attributes
ACN	615687
Time
Date	200404
Day	Thu
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : eisn.artcc
State Reference	FO
Aircraft 1
Controlling Facilities	artcc : eisn.artcc
Operator	common carrier : air carrier
Make Model Name	B777-200
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	descent : approach
Route In Use	enroute : atlantic
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	615687
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	cabin event : passenger misconduct cabin event other
Independent Detector	other other : 3
Resolutory Action	controller : issued new clearance controller : provided flight assist flight crew : landed as precaution flight crew : diverted to another airport
Consequence	faa : reviewed incident with flight crew other other other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Flight attendant #1 called to advise me that a passenger had grabbed and twisted the arm of flight attendant #6 who requested that law enforcement meet the aircraft upon arrival at egll. An ACARS text request was sent and reported accomplished by dispatch. This passenger (idented as the occupant of seat in coach) was reported to have been walking between cabins and disturbing other passenger in defiance of repeated warnings by several flight attendants. He was reported to appear to be intoxicated and then to have fallen asleep. I directed flight attendant #1 to prepare and issue the in-flight passenger disturbance form and suggested that she consider identing and alerting passenger of appropriate physique to assist should restraint subsequently become necessary. As we approached the coast of ireland, I was advised that the disruptive behavior had resumed and included shoving 1 flight attendant and forcing open an overhead compartment so that some oxygen masks were hanging. I directed flight attendant #1 to get assistance and to attempt to restrain him. Several mins later (in obvious and fairly severe distress) she reported that a number of such attempts had failed and that the situation was getting out of hand. I initiated a diversion to land at eisn about 1 hour short of egll. During our descent, it was first reported that he had been restrained and then that he was no longer restrained. Law enforcement personnel met the aircraft upon arrival and took 2 individuals into custody. It was at that time that I learned that the occupant of the seat in coach was also involved and had been the one who released the oxygen masks. The auths required statements from 4 involved flight attendants and from me. While that was being accomplished, their bags were located and removed and the flight was continued to egll. Upon arrival at egll, another statement was taken from flight attendant #1 by company security personnel and copies were made of our statements to eisn auths. Flight attendant #1 was rptedly injured in the struggle to subdue the passenger and I recommended that she be examined by competent medical staff before leaving the airport.

Original NASA ASRS Text

Title: A B777 CAPT DIVERTED TO EISN WHILE ENRTE TO EGLL DUE TO 2 VIOLENT PAX.

Narrative: FLT ATTENDANT #1 CALLED TO ADVISE ME THAT A PAX HAD GRABBED AND TWISTED THE ARM OF FLT ATTENDANT #6 WHO REQUESTED THAT LAW ENFORCEMENT MEET THE ACFT UPON ARR AT EGLL. AN ACARS TEXT REQUEST WAS SENT AND RPTED ACCOMPLISHED BY DISPATCH. THIS PAX (IDENTED AS THE OCCUPANT OF SEAT IN COACH) WAS RPTED TO HAVE BEEN WALKING BTWN CABINS AND DISTURBING OTHER PAX IN DEFIANCE OF REPEATED WARNINGS BY SEVERAL FLT ATTENDANTS. HE WAS RPTED TO APPEAR TO BE INTOXICATED AND THEN TO HAVE FALLEN ASLEEP. I DIRECTED FLT ATTENDANT #1 TO PREPARE AND ISSUE THE INFLT PAX DISTURBANCE FORM AND SUGGESTED THAT SHE CONSIDER IDENTING AND ALERTING PAX OF APPROPRIATE PHYSIQUE TO ASSIST SHOULD RESTRAINT SUBSEQUENTLY BECOME NECESSARY. AS WE APCHED THE COAST OF IRELAND, I WAS ADVISED THAT THE DISRUPTIVE BEHAVIOR HAD RESUMED AND INCLUDED SHOVING 1 FLT ATTENDANT AND FORCING OPEN AN OVERHEAD COMPARTMENT SO THAT SOME OXYGEN MASKS WERE HANGING. I DIRECTED FLT ATTENDANT #1 TO GET ASSISTANCE AND TO ATTEMPT TO RESTRAIN HIM. SEVERAL MINS LATER (IN OBVIOUS AND FAIRLY SEVERE DISTRESS) SHE RPTED THAT A NUMBER OF SUCH ATTEMPTS HAD FAILED AND THAT THE SIT WAS GETTING OUT OF HAND. I INITIATED A DIVERSION TO LAND AT EISN ABOUT 1 HR SHORT OF EGLL. DURING OUR DSCNT, IT WAS FIRST RPTED THAT HE HAD BEEN RESTRAINED AND THEN THAT HE WAS NO LONGER RESTRAINED. LAW ENFORCEMENT PERSONNEL MET THE ACFT UPON ARR AND TOOK 2 INDIVIDUALS INTO CUSTODY. IT WAS AT THAT TIME THAT I LEARNED THAT THE OCCUPANT OF THE SEAT IN COACH WAS ALSO INVOLVED AND HAD BEEN THE ONE WHO RELEASED THE OXYGEN MASKS. THE AUTHS REQUIRED STATEMENTS FROM 4 INVOLVED FLT ATTENDANTS AND FROM ME. WHILE THAT WAS BEING ACCOMPLISHED, THEIR BAGS WERE LOCATED AND REMOVED AND THE FLT WAS CONTINUED TO EGLL. UPON ARR AT EGLL, ANOTHER STATEMENT WAS TAKEN FROM FLT ATTENDANT #1 BY COMPANY SECURITY PERSONNEL AND COPIES WERE MADE OF OUR STATEMENTS TO EISN AUTHS. FLT ATTENDANT #1 WAS RPTEDLY INJURED IN THE STRUGGLE TO SUBDUE THE PAX AND I RECOMMENDED THAT SHE BE EXAMINED BY COMPETENT MEDICAL STAFF BEFORE LEAVING THE ARPT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.