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Pilot report, B757, yvr-jfk, passenger hit flight attendant, captain diverted to msp to have passenger and family removed.
| Attributes | |
| ACN | 448220 |
| Time | |
| Date | 199909 |
| Day | Thu |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zmp.artcc |
| State Reference | MN |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zmp.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 448220 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : instrument pilot : multi engine |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | flight crew : diverted to another airport flight crew : landed as precaution |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
Flight attendant reported she had been hit in the face by a passenger, after accidentally bumping into the passenger while moving backwards as she worked the cart. I ascertained that there was 1 flight attendant witness and also other passenger witnesses to this event. We elected to land at msp to have the offending passenger removed. Local uniformed police met us and removed passenger. Her family, husband and 2 kids voluntarily deplaned as well. Flight attendant gave statements to police and dispatch. Additionally, flight attendant talked with fbi via telephone after departing msp as we waited for takeoff. Arrived jfk 2 hours late.
Original NASA ASRS Text
Title: PLT RPT, B757, YVR-JFK, PAX HIT FLT ATTENDANT, CAPT DIVERTED TO MSP TO HAVE PAX AND FAMILY REMOVED.
Narrative: FLT ATTENDANT RPTED SHE HAD BEEN HIT IN THE FACE BY A PAX, AFTER ACCIDENTALLY BUMPING INTO THE PAX WHILE MOVING BACKWARDS AS SHE WORKED THE CART. I ASCERTAINED THAT THERE WAS 1 FLT ATTENDANT WITNESS AND ALSO OTHER PAX WITNESSES TO THIS EVENT. WE ELECTED TO LAND AT MSP TO HAVE THE OFFENDING PAX REMOVED. LCL UNIFORMED POLICE MET US AND REMOVED PAX. HER FAMILY, HUSBAND AND 2 KIDS VOLUNTARILY DEPLANED AS WELL. FLT ATTENDANT GAVE STATEMENTS TO POLICE AND DISPATCH. ADDITIONALLY, FLT ATTENDANT TALKED WITH FBI VIA TELEPHONE AFTER DEPARTING MSP AS WE WAITED FOR TKOF. ARRIVED JFK 2 HRS LATE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.