Flight crew of B737 attempt to park at jetway at clt without benefit of required ground marshaller. ...

Attributes
ACN	619848
Time
Date	200406
Day	Fri
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : clt.airport
State Reference	NC
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737-300
Operating Under FAR Part	Part 91
Flight Phase	ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp
Experience	flight time last 90 days : 180 flight time total : 13000 flight time type : 3000
ASRS Report	619848
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : instrument pilot : commercial
Experience	flight time last 90 days : 140 flight time total : 15000 flight time type : 4600
ASRS Report	619847
Events
Anomaly	ground encounters : vehicle non adherence : company policies other anomaly other
Independent Detector	other other : 3
Resolutory Action	none taken : detected after the fact
Consequence	other other
Supplementary
Problem Areas	Company Flight Crew Human Performance Airport
Primary Problem	Flight Crew Human Performance

Narrative:

We landed 2 hours late on ferry flight to clt. When reaching the gate, there were no ground personnel to park aircraft and move jetway. The captain pulled aircraft up and stopped to wait for marshaller to arrive. I called operations to request jetway driver and aircraft marshaller. After 5 mins and 3 radio calls, jetway driver shows up, but there was still no ground people to marshall aircraft to stopping point. Jetway driver motions captain forward, then signals a stop while shaking his head. He pulls jetway to aircraft and then informed us that the left engine cowling hit a ground vehicle causing minor damage. As we approached gate area, I, as the copilot, cleared the right side for any ground obstructions. The captain pulled within 30N ft of jetway. Neither the captain nor I saw a maintenance truck parked under and in the shadows of the jetway on the captain's side of aircraft. Jetway driver did not clear area under jetway and should not have motioned captain forward. The captain should not have moved aircraft forward until ground marshaller cleared left side under jetway. Supplemental information from acn 619847: on this day I was quick called for a 3 leg B757. The scheduler put a lot of pressure on me to be at the airport within 1 hour, with me being about 1 hour away, that would be very hard to do, but I did my best. I was rushed from the start, and as day progressed we fell behind because of misfueling and storms. The last leg was a ferry flight from phl to clt with 11 dead-heading crew members in back. The jetway operator gave a hand signal to move forward, indicating he would park us, we only needed to move a few ft to be parked. The truck was parked under and in the shadow of the jetway, with the light in the backgnd I never saw the truck -- the white lines on the ground stopped before they got to the truck because they were worn off the ramp.

Original NASA ASRS Text

Title: FLT CREW OF B737 ATTEMPT TO PARK AT JETWAY AT CLT WITHOUT BENEFIT OF REQUIRED GND MARSHALLER. STRIKE A VEHICLE PARKED BENEATH THE JETWAY AND DAMAGE ACFT.

Narrative: WE LANDED 2 HRS LATE ON FERRY FLT TO CLT. WHEN REACHING THE GATE, THERE WERE NO GND PERSONNEL TO PARK ACFT AND MOVE JETWAY. THE CAPT PULLED ACFT UP AND STOPPED TO WAIT FOR MARSHALLER TO ARRIVE. I CALLED OPS TO REQUEST JETWAY DRIVER AND ACFT MARSHALLER. AFTER 5 MINS AND 3 RADIO CALLS, JETWAY DRIVER SHOWS UP, BUT THERE WAS STILL NO GND PEOPLE TO MARSHALL ACFT TO STOPPING POINT. JETWAY DRIVER MOTIONS CAPT FORWARD, THEN SIGNALS A STOP WHILE SHAKING HIS HEAD. HE PULLS JETWAY TO ACFT AND THEN INFORMED US THAT THE L ENG COWLING HIT A GND VEHICLE CAUSING MINOR DAMAGE. AS WE APCHED GATE AREA, I, AS THE COPLT, CLRED THE R SIDE FOR ANY GND OBSTRUCTIONS. THE CAPT PULLED WITHIN 30N FT OF JETWAY. NEITHER THE CAPT NOR I SAW A MAINT TRUCK PARKED UNDER AND IN THE SHADOWS OF THE JETWAY ON THE CAPT'S SIDE OF ACFT. JETWAY DRIVER DID NOT CLR AREA UNDER JETWAY AND SHOULD NOT HAVE MOTIONED CAPT FORWARD. THE CAPT SHOULD NOT HAVE MOVED ACFT FORWARD UNTIL GND MARSHALLER CLRED L SIDE UNDER JETWAY. SUPPLEMENTAL INFO FROM ACN 619847: ON THIS DAY I WAS QUICK CALLED FOR A 3 LEG B757. THE SCHEDULER PUT A LOT OF PRESSURE ON ME TO BE AT THE ARPT WITHIN 1 HR, WITH ME BEING ABOUT 1 HR AWAY, THAT WOULD BE VERY HARD TO DO, BUT I DID MY BEST. I WAS RUSHED FROM THE START, AND AS DAY PROGRESSED WE FELL BEHIND BECAUSE OF MISFUELING AND STORMS. THE LAST LEG WAS A FERRY FLT FROM PHL TO CLT WITH 11 DEAD-HEADING CREW MEMBERS IN BACK. THE JETWAY OPERATOR GAVE A HAND SIGNAL TO MOVE FORWARD, INDICATING HE WOULD PARK US, WE ONLY NEEDED TO MOVE A FEW FT TO BE PARKED. THE TRUCK WAS PARKED UNDER AND IN THE SHADOW OF THE JETWAY, WITH THE LIGHT IN THE BACKGND I NEVER SAW THE TRUCK -- THE WHITE LINES ON THE GND STOPPED BEFORE THEY GOT TO THE TRUCK BECAUSE THEY WERE WORN OFF THE RAMP.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight crew of B737 attempt to park at jetway at clt without benefit of required ground marshaller. Strike a vehicle parked beneath the jetway and damage aircraft.