A B757 flight attendant reported that passenger purposely soiled the carpet with a variety of bevera...

Attributes
ACN	623218
Time
Date	200405
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zjk.artcc
State Reference	FL
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zjx.artcc
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 14 flight attendant time total : 14 flight attendant time type : 50
ASRS Report	623218
Person 2
Affiliation	other
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far
Independent Detector	other other : 1
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

First sign of trouble: passenger who were together boarded plane. One walks right into my galley and asks for 2 cups. I ask her, 'you're not drinking your own alcohol, are you?' she replied, 'of course we are...not' they were originally in seats that were 8 rows apart. They asked other passenger to move so they could situation together in one row. Flight attendants in main cabin saw them pouring their own wine and took the bottle after informing them they could not drink their own alcohol on board. (I had made the required announcement after takeoff saying just that.) they became very upset and began to swear at the flight attendants. They used very bad language and rang their call button a lot. They asked for cups and cups of water and cans of club soda. Other passenger said they would take the beverages and pour them on the carpet and ring for more. I had only that contact in the beginning of the flight and no other. The other flight attendants were handling it so well, I didn't need to get involved, though, I asked them if they wanted me to, I would. Passenger came off the flight complimenting the crew for how they handled these rowdy passenger, even shaking the hand of the #3 flight attendant, since they were sick and tired of the trouble they had caused.

Original NASA ASRS Text

Title: A B757 FLT ATTENDANT RPTED THAT PAX PURPOSELY SOILED THE CARPET WITH A VARIETY OF BEVERAGES AS AN ACT OF DEFIANCE OVER THEIR ALCOHOL HAVING BEEN CONFISCATED BY THE CABIN CREW DURING A FLT FROM MIA TO SFO.

Narrative: FIRST SIGN OF TROUBLE: PAX WHO WERE TOGETHER BOARDED PLANE. ONE WALKS RIGHT INTO MY GALLEY AND ASKS FOR 2 CUPS. I ASK HER, 'YOU'RE NOT DRINKING YOUR OWN ALCOHOL, ARE YOU?' SHE REPLIED, 'OF COURSE WE ARE...NOT' THEY WERE ORIGINALLY IN SEATS THAT WERE 8 ROWS APART. THEY ASKED OTHER PAX TO MOVE SO THEY COULD SIT TOGETHER IN ONE ROW. FLT ATTENDANTS IN MAIN CABIN SAW THEM POURING THEIR OWN WINE AND TOOK THE BOTTLE AFTER INFORMING THEM THEY COULD NOT DRINK THEIR OWN ALCOHOL ON BOARD. (I HAD MADE THE REQUIRED ANNOUNCEMENT AFTER TKOF SAYING JUST THAT.) THEY BECAME VERY UPSET AND BEGAN TO SWEAR AT THE FLT ATTENDANTS. THEY USED VERY BAD LANGUAGE AND RANG THEIR CALL BUTTON A LOT. THEY ASKED FOR CUPS AND CUPS OF WATER AND CANS OF CLUB SODA. OTHER PAX SAID THEY WOULD TAKE THE BEVERAGES AND POUR THEM ON THE CARPET AND RING FOR MORE. I HAD ONLY THAT CONTACT IN THE BEGINNING OF THE FLT AND NO OTHER. THE OTHER FLT ATTENDANTS WERE HANDLING IT SO WELL, I DIDN'T NEED TO GET INVOLVED, THOUGH, I ASKED THEM IF THEY WANTED ME TO, I WOULD. PAX CAME OFF THE FLT COMPLIMENTING THE CREW FOR HOW THEY HANDLED THESE ROWDY PAX, EVEN SHAKING THE HAND OF THE #3 FLT ATTENDANT, SINCE THEY WERE SICK AND TIRED OF THE TROUBLE THEY HAD CAUSED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B757 flight attendant reported that passenger purposely soiled the carpet with a variety of beverages as an act of defiance over their alcohol having been confiscated by the cabin crew during a flight from mia to sfo.