B767-300. Flight crew and dispatch were not aware of route changes. Varied from the 'master flight p...

Attributes
ACN	623635
Time
Date	200406
Day	Thu
Place
Locale Reference	atc facility : sbbr.artcc
State Reference	FO
Altitude	msl single value : 29000
Environment
Light	Night
Aircraft 1
Controlling Facilities	tower : sbgl.tower
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Route In Use	enroute airway : ul795.airway
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : relief pilot
ASRS Report	623635
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	non adherence : company policies non adherence : published procedure other anomaly other
Independent Detector	other flight crewa
Resolutory Action	flight crew : became reoriented other
Consequence	other
Supplementary
Problem Areas	Airspace Structure Chart Or Publication Company Flight Crew Human Performance
Primary Problem	Company
Situations
Publication	South American Hi 3/4 Charts

Narrative:

On jun/thu/04, a commercial chart change to south america high chart 3/4 had significant changes. Evidently, neither company operations nor dispatch reviewed the new routings. The old master flight plan was still being issued on jun/thu/04. On the western route from mtu on uz-12 to gru, all of the waypoints have been renamed and moved. On the eastern route from diman on ua-315, the route has changed after nilon. The old master flight plan route no longer exists on the chart. (After samar, UL795, quilt, UW15, aaq to cpn.) however, the master flight plan, ICAO, flight plan, and ATC pre departure clearance all had the same error. It wasn't until the international relief officer was marking the new chart en route, approximately 4 hours after takeoff, that the error was caught. Dispatch was notified and a new routing was coordinated with dispatch and requested from sa ATC. (After nilon, direct to abuse, UL201 to psn.) callback conversation with reporter revealed the following information: the master flight plan and the ICAO flight plan agreed with each other. Reporter claimed that the operations department had updated new software program waypoints in the FMS. The changes in the route were after nilon intersection where the old plotting chart was in disagreement with the route being flown. Flight crew coordination with dispatch and ATC for a new route after nilon. Reporter met with the chief pilot who alleged that the departure country had not coordinated with the aeronautical chart printing company. Flight operations had the changes, but not dispatch. Reporter feels it is a coordination problem between the country of origin, aeronautical chart producer, the different airline intra-departmental coordination and the FAA. The reporter advised confusion exists with the flight crews when calling amazonica center (sbaz). That is a new center term for the incorporated old manuas (sbmu), porto velho (sbph) and brasilia ctrs (sbbs). Airline has created and printed out a new plotting chart and made a new master flight plan.

Original NASA ASRS Text

Title: B767-300. FLT CREW AND DISPATCH WERE NOT AWARE OF RTE CHANGES. VARIED FROM THE 'MASTER FLT PLANS' THAT WERE ISSUED FOR FLT PLANNING PURPOSES TO AND FROM SBGR, FO.

Narrative: ON JUN/THU/04, A COMMERCIAL CHART CHANGE TO SOUTH AMERICA HIGH CHART 3/4 HAD SIGNIFICANT CHANGES. EVIDENTLY, NEITHER COMPANY OPS NOR DISPATCH REVIEWED THE NEW ROUTINGS. THE OLD MASTER FLT PLAN WAS STILL BEING ISSUED ON JUN/THU/04. ON THE WESTERN RTE FROM MTU ON UZ-12 TO GRU, ALL OF THE WAYPOINTS HAVE BEEN RENAMED AND MOVED. ON THE EASTERN RTE FROM DIMAN ON UA-315, THE RTE HAS CHANGED AFTER NILON. THE OLD MASTER FLT PLAN RTE NO LONGER EXISTS ON THE CHART. (AFTER SAMAR, UL795, QUILT, UW15, AAQ TO CPN.) HOWEVER, THE MASTER FLT PLAN, ICAO, FLT PLAN, AND ATC PDC ALL HAD THE SAME ERROR. IT WASN'T UNTIL THE IRO WAS MARKING THE NEW CHART ENRTE, APPROX 4 HRS AFTER TKOF, THAT THE ERROR WAS CAUGHT. DISPATCH WAS NOTIFIED AND A NEW ROUTING WAS COORDINATED WITH DISPATCH AND REQUESTED FROM SA ATC. (AFTER NILON, DIRECT TO ABUSE, UL201 TO PSN.) CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE MASTER FLT PLAN AND THE ICAO FLT PLAN AGREED WITH EACH OTHER. RPTR CLAIMED THAT THE OPS DEPT HAD UPDATED NEW SOFTWARE PROGRAM WAYPOINTS IN THE FMS. THE CHANGES IN THE RTE WERE AFTER NILON INTXN WHERE THE OLD PLOTTING CHART WAS IN DISAGREEMENT WITH THE RTE BEING FLOWN. FLT CREW COORD WITH DISPATCH AND ATC FOR A NEW RTE AFTER NILON. RPTR MET WITH THE CHIEF PLT WHO ALLEGED THAT THE DEP COUNTRY HAD NOT COORDINATED WITH THE AERO CHART PRINTING COMPANY. FLT OPS HAD THE CHANGES, BUT NOT DISPATCH. RPTR FEELS IT IS A COORD PROB BTWN THE COUNTRY OF ORIGIN, AERO CHART PRODUCER, THE DIFFERENT AIRLINE INTRA-DEPARTMENTAL COORD AND THE FAA. THE RPTR ADVISED CONFUSION EXISTS WITH THE FLT CREWS WHEN CALLING AMAZONICA CTR (SBAZ). THAT IS A NEW CTR TERM FOR THE INCORPORATED OLD MANUAS (SBMU), PORTO VELHO (SBPH) AND BRASILIA CTRS (SBBS). AIRLINE HAS CREATED AND PRINTED OUT A NEW PLOTTING CHART AND MADE A NEW MASTER FLT PLAN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B767-300. Flight crew and dispatch were not aware of route changes. Varied from the 'master flight plans' that were issued for flight planning purposes to and from sbgr, first officer.