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B767-300ER passenger was videotaping in the coach cabin. The passenger refused to stop when asked by the flight attendant.
| Attributes | |
| ACN | 634033 |
| Time | |
| Date | 200410 |
| Day | Wed |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zoa.artcc |
| State Reference | CA |
| Altitude | msl single value : 36000 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zoa.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| ASRS Report | 634033 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | cabin event other |
| Independent Detector | other other : 5 |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
En route to ogg I received a report from the #8 flight attendant that we had a passenger who was videotaping cabin and crew in coach section. The #8 told him to shut off the camera and put it away as photography was prohibited. He refused. She ordered him again and twice refused. Finally on the third admonishment he complied. I reported this to dispatch who, along with operations, checked him out. He was not on any watch list, but operations decided to have law enforcement officers meet him upon arrival. #8 flight attendant was upset that she had been videotaped and requested that the tape be confiscated or erased. Normal landing and arrival made and law enforcement officers met the passenger.
Original NASA ASRS Text
Title: B767-300ER PAX WAS VIDEOTAPING IN THE COACH CABIN. THE PAX REFUSED TO STOP WHEN ASKED BY THE FLT ATTENDANT.
Narrative: ENRTE TO OGG I RECEIVED A RPT FROM THE #8 FLT ATTENDANT THAT WE HAD A PAX WHO WAS VIDEOTAPING CABIN AND CREW IN COACH SECTION. THE #8 TOLD HIM TO SHUT OFF THE CAMERA AND PUT IT AWAY AS PHOTOGRAPHY WAS PROHIBITED. HE REFUSED. SHE ORDERED HIM AGAIN AND TWICE REFUSED. FINALLY ON THE THIRD ADMONISHMENT HE COMPLIED. I RPTED THIS TO DISPATCH WHO, ALONG WITH OPS, CHECKED HIM OUT. HE WAS NOT ON ANY WATCH LIST, BUT OPS DECIDED TO HAVE LAW ENFORCEMENT OFFICERS MEET HIM UPON ARR. #8 FLT ATTENDANT WAS UPSET THAT SHE HAD BEEN VIDEOTAPED AND REQUESTED THAT THE TAPE BE CONFISCATED OR ERASED. NORMAL LNDG AND ARR MADE AND LAW ENFORCEMENT OFFICERS MET THE PAX.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.