Communication breakdown between carj and ARTCC results in delays into cvg and minimum fuel arrival.

Attributes
ACN	674418
Time
Date	200510
Local Time Of Day	0601 To 1200
Place
Locale Reference	intersection : sargu
State Reference	IN
Altitude	msl single value : 22000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zid.artcc
Operator	common carrier : air carrier
Make Model Name	Regional Jet 700 ER&LR
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Route In Use	arrival star : zzz
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Experience	flight time last 90 days : 130 flight time total : 23500 flight time type : 1300
ASRS Report	674418
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Experience	flight time last 90 days : 167 flight time total : 10900 flight time type : 167
ASRS Report	674417
Events
Anomaly	other anomaly other
Independent Detector	other flight crewa
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Aircraft Company Flight Crew Human Performance ATC Human Performance
Primary Problem	Ambiguous

Narrative:

En route from to cvg; ATC forgot about us. Approaching sargo intersection; we called ATC and they replied we were NORDO. This is a lie! We were listening always. They never called us. They forgot about us; then blamed us for their failure. They then refused to let us continue as filed to cvg. We left with only minimum fuel +500 pounds contingency. Because we were turned away from cvg by ATC; we burned all of our contingency fuel and also into our reserve fuel; landing with only 2500 pounds in cvg. This was 90% ATC fault and 10% company fault for inadequate contingency fuel. ATC was informed of low fuel yet they still did not allow us to proceed to cvg. Supplemental information from acn 674417: we considered diverting to sdf. We talked to dispatch and agreed to declare minimum fuel with cvg. We continued to get radar vectors to cvg and landed without incident. Landing fuel was 2500 pounds.

Original NASA ASRS Text

Title: COM BREAKDOWN BTWN CARJ AND ARTCC RESULTS IN DELAYS INTO CVG AND MINIMUM FUEL ARR.

Narrative: ENRTE FROM TO CVG; ATC FORGOT ABOUT US. APCHING SARGO INTXN; WE CALLED ATC AND THEY REPLIED WE WERE NORDO. THIS IS A LIE! WE WERE LISTENING ALWAYS. THEY NEVER CALLED US. THEY FORGOT ABOUT US; THEN BLAMED US FOR THEIR FAILURE. THEY THEN REFUSED TO LET US CONTINUE AS FILED TO CVG. WE LEFT WITH ONLY MINIMUM FUEL +500 LBS CONTINGENCY. BECAUSE WE WERE TURNED AWAY FROM CVG BY ATC; WE BURNED ALL OF OUR CONTINGENCY FUEL AND ALSO INTO OUR RESERVE FUEL; LNDG WITH ONLY 2500 LBS IN CVG. THIS WAS 90% ATC FAULT AND 10% COMPANY FAULT FOR INADEQUATE CONTINGENCY FUEL. ATC WAS INFORMED OF LOW FUEL YET THEY STILL DID NOT ALLOW US TO PROCEED TO CVG. SUPPLEMENTAL INFO FROM ACN 674417: WE CONSIDERED DIVERTING TO SDF. WE TALKED TO DISPATCH AND AGREED TO DECLARE MINIMUM FUEL WITH CVG. WE CONTINUED TO GET RADAR VECTORS TO CVG AND LANDED WITHOUT INCIDENT. LNDG FUEL WAS 2500 LBS.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.