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The shop technician reports engineering department is not following the maintenance procedures manual for module repairs. No written repair document for parts and material are being entered in the shop repair manual.
| Attributes | |
| ACN | 675671 |
| Time | |
| Date | 200507 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : maintenance |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | maintenance : technician |
| ASRS Report | 675671 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | maintenance : technician |
| Events | |
| Anomaly | aircraft equipment problem : critical maintenance problem : improper documentation maintenance problem : improper maintenance non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : detected after the fact |
| Factors | |
| Maintenance | contributing factor : schedule pressure contributing factor : engineering procedure performance deficiency : non compliance with legal requirements performance deficiency : scheduled maintenance |
| Supplementary | |
| Problem Areas | Maintenance Human Performance Chart Or Publication |
| Primary Problem | Maintenance Human Performance |
Narrative:
Unapproved adhesive utilized in laminate repairs. When a repair is not specifically idented in a service order manual for a galley; closet; lavatory; etc; the interior shop contacts engineering for direction. We routinely give our opinion or suggestion on how to do the repair and what materials to use. This normally is done via phone; shop visit; letter or e-mail. If the shop decides to accomplish the repair; they later tell the engineer what exactly they did; and if acceptable to the engineer; the engineer then proceeds at that time to put the repair in the manual. A copy of the manual revision is normally hand carried to the shop. The shop uses this to then release the part to the dock. A conversation; phone call; letter; or e-mail is not considered approval for any repair. All repairs must be in the service order manual.
Original NASA ASRS Text
Title: THE SHOP TECHNICIAN RPTS ENGINEERING DEPT IS NOT FOLLOWING THE MAINT PROCS MANUAL FOR MODULE REPAIRS. NO WRITTEN REPAIR DOCUMENT FOR PARTS AND MATERIAL ARE BEING ENTERED IN THE SHOP REPAIR MANUAL.
Narrative: UNAPPROVED ADHESIVE UTILIZED IN LAMINATE REPAIRS. WHEN A REPAIR IS NOT SPECIFICALLY IDENTED IN A SVC ORDER MANUAL FOR A GALLEY; CLOSET; LAVATORY; ETC; THE INTERIOR SHOP CONTACTS ENGINEERING FOR DIRECTION. WE ROUTINELY GIVE OUR OPINION OR SUGGESTION ON HOW TO DO THE REPAIR AND WHAT MATERIALS TO USE. THIS NORMALLY IS DONE VIA PHONE; SHOP VISIT; LETTER OR E-MAIL. IF THE SHOP DECIDES TO ACCOMPLISH THE REPAIR; THEY LATER TELL THE ENGINEER WHAT EXACTLY THEY DID; AND IF ACCEPTABLE TO THE ENGINEER; THE ENGINEER THEN PROCEEDS AT THAT TIME TO PUT THE REPAIR IN THE MANUAL. A COPY OF THE MANUAL REVISION IS NORMALLY HAND CARRIED TO THE SHOP. THE SHOP USES THIS TO THEN RELEASE THE PART TO THE DOCK. A CONVERSATION; PHONE CALL; LETTER; OR E-MAIL IS NOT CONSIDERED APPROVAL FOR ANY REPAIR. ALL REPAIRS MUST BE IN THE SVC ORDER MANUAL.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.