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A B757-200 in cruise diverted due to passenger at window exit seat reporting the side wall panel being extraordinarily warm. Cabin attendant reported hot side wall to captain.
| Attributes | |
| ACN | 676413 |
| Time | |
| Date | 200511 |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 29 flight attendant time total : 29 flight attendant time type : 70 |
| ASRS Report | 676413 |
| Person 2 | |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | aircraft equipment problem : critical |
| Independent Detector | other other : 3 |
| Resolutory Action | controller : issued new clearance flight crew : diverted to another airport |
| Consequence | other |
| Supplementary | |
| Problem Areas | Chart Or Publication Passenger Human Performance Aircraft Flight Crew Human Performance Maintenance Human Performance Environmental Factor Cabin Crew Human Performance |
| Primary Problem | Aircraft |
Narrative:
Passenger alerted me; by ringing call light; that wall panel at his window exit seat was extraordinarily warm. It was. I called captain. He called maintenance controller. It was noticed slight discoloration; orange; in area hot. Another flight attendant smelled a burning smell. We diverted to ZZZ1; were told it was duct around exit that overheated. It was deactivated. We continued to ZZZ.
Original NASA ASRS Text
Title: A B757-200 IN CRUISE DIVERTED DUE TO PAX AT WINDOW EXIT SEAT RPTING THE SIDE WALL PANEL BEING EXTRAORDINARILY WARM. CABIN ATTENDANT RPTED HOT SIDE WALL TO CAPT.
Narrative: PAX ALERTED ME; BY RINGING CALL LIGHT; THAT WALL PANEL AT HIS WINDOW EXIT SEAT WAS EXTRAORDINARILY WARM. IT WAS. I CALLED CAPT. HE CALLED MAINT CTLR. IT WAS NOTICED SLIGHT DISCOLORATION; ORANGE; IN AREA HOT. ANOTHER FLT ATTENDANT SMELLED A BURNING SMELL. WE DIVERTED TO ZZZ1; WERE TOLD IT WAS DUCT AROUND EXIT THAT OVERHEATED. IT WAS DEACTIVATED. WE CONTINUED TO ZZZ.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.