A B757-200 cabin attendant reports the airplane was dispatched with a known safety item. Overhead bi...

Attributes
ACN	683597
Time
Date	200512
Place
Locale Reference	airport : cyyz.airport
State Reference	ON
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757-200
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
ASRS Report	683597
Person 2
Affiliation	company : air carrier
Function	other personnel other
Events
Anomaly	aircraft equipment problem : critical
Independent Detector	other other : 1
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Flight Crew Human Performance Aircraft Cabin Crew Human Performance Chart Or Publication Company Environmental Factor
Primary Problem	Aircraft

Narrative:

During boarding I was going to stow a coat in the overhead bin at 34ABC and could not open it. The latch was loose and I called the purser to let her know and before the door was closed I asked the customer service agent if maintenance was coming. She looked very surprised when I told her. We went to the back and she tried to open the bin along with the passenger in 34C. We tried to open it with the emergency card and the customer service's identify card then got the defibrillator key and popped it open. I called captain to see if was a 'no-go' item and he told me if it shuts then it will be ok. I let him know we have to rig it open and we had safety equipment in the bin. He also said if he had to he would open it with a crow. Once again he said if it shuts it's ok. I told him yes; and that was it. When we arrived at destination we asked the first officer if it was written up and he said yes. I went to see a supervisor on what to do and she called maintenance to see if it was a 'no-go' item and he said yes. He also acted like he did not know about the problem.

Original NASA ASRS Text

Title: A B757-200 CABIN ATTENDANT RPTS THE AIRPLANE WAS DISPATCHED WITH A KNOWN SAFETY ITEM. OVERHEAD BIN AT 34ABC COULD NOT BE OPENED; LEAVING NO ACCESS TO SAFETY ITEMS STOWED IN BIN.

Narrative: DURING BOARDING I WAS GOING TO STOW A COAT IN THE OVERHEAD BIN AT 34ABC AND COULD NOT OPEN IT. THE LATCH WAS LOOSE AND I CALLED THE PURSER TO LET HER KNOW AND BEFORE THE DOOR WAS CLOSED I ASKED THE CUSTOMER SVC AGENT IF MAINT WAS COMING. SHE LOOKED VERY SURPRISED WHEN I TOLD HER. WE WENT TO THE BACK AND SHE TRIED TO OPEN THE BIN ALONG WITH THE PAX IN 34C. WE TRIED TO OPEN IT WITH THE EMER CARD AND THE CUSTOMER SVC'S IDENT CARD THEN GOT THE DEFIBRILLATOR KEY AND POPPED IT OPEN. I CALLED CAPT TO SEE IF WAS A 'NO-GO' ITEM AND HE TOLD ME IF IT SHUTS THEN IT WILL BE OK. I LET HIM KNOW WE HAVE TO RIG IT OPEN AND WE HAD SAFETY EQUIP IN THE BIN. HE ALSO SAID IF HE HAD TO HE WOULD OPEN IT WITH A CROW. ONCE AGAIN HE SAID IF IT SHUTS IT'S OK. I TOLD HIM YES; AND THAT WAS IT. WHEN WE ARRIVED AT DEST WE ASKED THE FO IF IT WAS WRITTEN UP AND HE SAID YES. I WENT TO SEE A SUPVR ON WHAT TO DO AND SHE CALLED MAINT TO SEE IF IT WAS A 'NO-GO' ITEM AND HE SAID YES. HE ALSO ACTED LIKE HE DID NOT KNOW ABOUT THE PROB.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B757-200 cabin attendant reports the airplane was dispatched with a known safety item. Overhead bin at 34ABC could not be opened; leaving no access to safety items stowed in bin.