Narrative:

I received a call from the captain. He informed me that all passenger oxygen masks deployed. I called our on-call maintenance services and informed him of discrepancy and that I would facsimile him maintenance manual procedures needed to complete job. I facsimile'ed to his office crj 700/900 amm tasks. He called back to inform me that he got the facsimile and should be no problem. About 1 hour later he called and said all but 1 were completed. I asked if he could try 1 more time to repack masks. About 20 mins later he said all done. I asked him to check security of switch/guard in cockpit which he did and it was svcable. We completed the maintenance logbook.

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Original NASA ASRS Text

Title: A CRJ700 HAD THE FLT CREW RPT THE PAX OXYGEN MASKS WERE DEPLOYED. CONTRACT MAINT REPACKED MASKS PER THE MAINT MANUAL.

Narrative: I RECEIVED A CALL FROM THE CAPT. HE INFORMED ME THAT ALL PAX OXYGEN MASKS DEPLOYED. I CALLED OUR ON-CALL MAINT SVCS AND INFORMED HIM OF DISCREPANCY AND THAT I WOULD FAX HIM MAINT MANUAL PROCS NEEDED TO COMPLETE JOB. I FAX'ED TO HIS OFFICE CRJ 700/900 AMM TASKS. HE CALLED BACK TO INFORM ME THAT HE GOT THE FAX AND SHOULD BE NO PROB. ABOUT 1 HR LATER HE CALLED AND SAID ALL BUT 1 WERE COMPLETED. I ASKED IF HE COULD TRY 1 MORE TIME TO REPACK MASKS. ABOUT 20 MINS LATER HE SAID ALL DONE. I ASKED HIM TO CHK SECURITY OF SWITCH/GUARD IN COCKPIT WHICH HE DID AND IT WAS SVCABLE. WE COMPLETED THE MAINT LOGBOOK.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.