After departure B737-300 flight crew has mentally ill passenger call 911 from the aircraft.

Attributes
ACN	693055
Time
Date	200604
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	msl single value : 8000
Environment
Flight Conditions	VMC
Aircraft 1
Controlling Facilities	tracon : zzz.tracon
Operator	common carrier : air carrier
Make Model Name	B737-300
Operating Under FAR Part	Part 121
Flight Phase	climbout : takeoff
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Experience	flight time last 90 days : 150 flight time total : 9500 flight time type : 3200
ASRS Report	693055
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger illness cabin event : passenger misconduct
Independent Detector	other controllerb other other : 5
Resolutory Action	flight crew : diverted to another airport
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Prior to departure; csr notified cockpit crew of a nervous flier who had elected not to fly on a previous flight but decided to fly on flight X. Offers were made to meet passenger to alleviate fears of flying. He declined but during boarding he falsely indicated to the csr that pilots had been drinking. We were unaware of these allegations. After takeoff; departure control informs us we had a 911 call originate from the aircraft that we had a mentally ill passenger on board. In addition; dispatch informed us via ACARS that a passenger called 911 accusing the pilots of being drunk. After conferring with dispatch auths met the aircraft and detained the passenger. Passenger admitted to making the call and apologized. Police detained passenger and turned over to the fbi. The flight completed without further incident.

Original NASA ASRS Text

Title: AFTER DEP B737-300 FLT CREW HAS MENTALLY ILL PAX CALL 911 FROM THE ACFT.

Narrative: PRIOR TO DEP; CSR NOTIFIED COCKPIT CREW OF A NERVOUS FLIER WHO HAD ELECTED NOT TO FLY ON A PREVIOUS FLT BUT DECIDED TO FLY ON FLT X. OFFERS WERE MADE TO MEET PAX TO ALLEVIATE FEARS OF FLYING. HE DECLINED BUT DURING BOARDING HE FALSELY INDICATED TO THE CSR THAT PLTS HAD BEEN DRINKING. WE WERE UNAWARE OF THESE ALLEGATIONS. AFTER TKOF; DEP CTL INFORMS US WE HAD A 911 CALL ORIGINATE FROM THE ACFT THAT WE HAD A MENTALLY ILL PAX ON BOARD. IN ADDITION; DISPATCH INFORMED US VIA ACARS THAT A PAX CALLED 911 ACCUSING THE PLTS OF BEING DRUNK. AFTER CONFERRING WITH DISPATCH AUTHS MET THE ACFT AND DETAINED THE PAX. PAX ADMITTED TO MAKING THE CALL AND APOLOGIZED. POLICE DETAINED PAX AND TURNED OVER TO THE FBI. THE FLT COMPLETED WITHOUT FURTHER INCIDENT.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.