Narrative:

My air carrier is in the process of dumping company X approach plates for company Y charts. Company Y chart system is nice in many ways. I have been using them now for 2 weeks. The way that company Y communicates information can be unclr though. My concern though is with my employer. I submitted a suggestion for a change to the dtw palace 2 departure. My air carrier wrote me back saying the chart was accurate and that we all need to get used to them. So; I talked one-on-one with a company Y expert. I had him read the chart. He said 'I think it means....' I said 'is thinking what it means good enough? I want certainty.' he responded with 'if you are unsure; you can always ask ATC.' 'get used to it;' I think it says;' 'ask ATC.' is the attitude my air carrier has to propagate in order to make them new charts acceptably safe? I am appalled and am putting this on record so that if a future accident or violation results from a misinterp of an unclr company Y chart; then a court of law may be fully aware of issues at hand.

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Original NASA ASRS Text

Title: PLT ADVISES DISPLAY OF COMS INFO ON CHARTS FROM A NEW COMMERCIAL SUPPLIER ARE NOT EASILY UNDERSTOOD.

Narrative: MY ACR IS IN THE PROCESS OF DUMPING COMPANY X APCH PLATES FOR COMPANY Y CHARTS. COMPANY Y CHART SYS IS NICE IN MANY WAYS. I HAVE BEEN USING THEM NOW FOR 2 WKS. THE WAY THAT COMPANY Y COMMUNICATES INFO CAN BE UNCLR THOUGH. MY CONCERN THOUGH IS WITH MY EMPLOYER. I SUBMITTED A SUGGESTION FOR A CHANGE TO THE DTW PALACE 2 DEP. MY ACR WROTE ME BACK SAYING THE CHART WAS ACCURATE AND THAT WE ALL NEED TO GET USED TO THEM. SO; I TALKED ONE-ON-ONE WITH A COMPANY Y EXPERT. I HAD HIM READ THE CHART. HE SAID 'I THINK IT MEANS....' I SAID 'IS THINKING WHAT IT MEANS GOOD ENOUGH? I WANT CERTAINTY.' HE RESPONDED WITH 'IF YOU ARE UNSURE; YOU CAN ALWAYS ASK ATC.' 'GET USED TO IT;' I THINK IT SAYS;' 'ASK ATC.' IS THE ATTITUDE MY ACR HAS TO PROPAGATE IN ORDER TO MAKE THEM NEW CHARTS ACCEPTABLY SAFE? I AM APPALLED AND AM PUTTING THIS ON RECORD SO THAT IF A FUTURE ACCIDENT OR VIOLATION RESULTS FROM A MISINTERP OF AN UNCLR COMPANY Y CHART; THEN A COURT OF LAW MAY BE FULLY AWARE OF ISSUES AT HAND.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.