Narrative:

Inbound aircraft was late arriving. New scheduled departure was already 36 mins late. While we were on the jetway waiting for flight attendants and passenger to deplane; customer service representative advised us that it was a minimum standard turn flight and we would need to board quickly. He said that he would preposition passenger on jetway so that they would be ready to board when flight attendants had completed their safety checks. We were finally able to board aircraft; had a quick pilot briefing. As I was stowing my luggage in the overhead above row 7; I see that passenger are boarding. I hurry back to the front of aircraft and try to make them deplane as 3 of 4 flight attendants had not done our safety checks. Agent boarded passenger without any time for us to complete our safety checks. Once we were boarding; there were 2 different families with children in the exit row. Once we succeeded in moving appropriate people to the exit rows; I made my way back to the front of aircraft. The aircraft door has been shut and the jetway is pulled even though there are numerous passenger standing in the aisles and many overhead bins are open. Cabin attendant informs me that she told the customer service representative not to close the door because we were dealing with emergency exit seating issues (and bins were open) but the customer service representative closed the door anyway.

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Original NASA ASRS Text

Title: CABIN ATTENDANT ABOARD A320 RPTS PAX AGENT BOARDED PAX ON FLT PRIOR TO COMPLETION OF SAFETY CHKS; BOARDED CHILDREN IN EXIT ROWS AND CLOSED THE BOARDING DOOR PRIOR TO ASSURING ALL PAX SEATED.

Narrative: INBOUND ACFT WAS LATE ARRIVING. NEW SCHEDULED DEP WAS ALREADY 36 MINS LATE. WHILE WE WERE ON THE JETWAY WAITING FOR FLT ATTENDANTS AND PAX TO DEPLANE; CUSTOMER SVC REPRESENTATIVE ADVISED US THAT IT WAS A MINIMUM STANDARD TURN FLT AND WE WOULD NEED TO BOARD QUICKLY. HE SAID THAT HE WOULD PREPOSITION PAX ON JETWAY SO THAT THEY WOULD BE READY TO BOARD WHEN FLT ATTENDANTS HAD COMPLETED THEIR SAFETY CHKS. WE WERE FINALLY ABLE TO BOARD ACFT; HAD A QUICK PLT BRIEFING. AS I WAS STOWING MY LUGGAGE IN THE OVERHEAD ABOVE ROW 7; I SEE THAT PAX ARE BOARDING. I HURRY BACK TO THE FRONT OF ACFT AND TRY TO MAKE THEM DEPLANE AS 3 OF 4 FLT ATTENDANTS HAD NOT DONE OUR SAFETY CHKS. AGENT BOARDED PAX WITHOUT ANY TIME FOR US TO COMPLETE OUR SAFETY CHKS. ONCE WE WERE BOARDING; THERE WERE 2 DIFFERENT FAMILIES WITH CHILDREN IN THE EXIT ROW. ONCE WE SUCCEEDED IN MOVING APPROPRIATE PEOPLE TO THE EXIT ROWS; I MADE MY WAY BACK TO THE FRONT OF ACFT. THE ACFT DOOR HAS BEEN SHUT AND THE JETWAY IS PULLED EVEN THOUGH THERE ARE NUMEROUS PAX STANDING IN THE AISLES AND MANY OVERHEAD BINS ARE OPEN. CABIN ATTENDANT INFORMS ME THAT SHE TOLD THE CUSTOMER SVC REPRESENTATIVE NOT TO CLOSE THE DOOR BECAUSE WE WERE DEALING WITH EMER EXIT SEATING ISSUES (AND BINS WERE OPEN) BUT THE CUSTOMER SVC REPRESENTATIVE CLOSED THE DOOR ANYWAY.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.