DC328 captain learns during crew change of oven discrepancy that is not in the logbook.

Attributes
ACN	722163
Time
Date	200701
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Do 328 TP (Turboprop)
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	722163
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Events
Anomaly	aircraft equipment problem : less severe cabin event other non adherence : company policies non adherence : far non adherence : company policies
Independent Detector	other flight crewa other flight crewb
Consequence	other
Supplementary
Problem Areas	Cabin Crew Human Performance Aircraft
Primary Problem	Cabin Crew Human Performance

Narrative:

This event occurred because the oven was broken and the flight attendant did not inform the captain because of the cpr culture to get the job done at all costs. It was too much work to write it up at an outstation. While accepting the airplane from the crew that brought it in; I overheard the other flight attendant telling my flight attendant that the oven was broken and would not turn off. It burned the cookies and smelled like smoke. She informed my flight attendant to not use the oven. She was then going to leave. She did not inform her captain. The outgoing flight attendant told my flight attendant. I asked the outgoing captain to write it up. He complied and then it was put on MEL. I am extremely concerned at this ongoing behavior from crew members and that the company supports the behavior of getting the job done at all costs. This will eventually kill a passenger or a crew member. What would have happened if it had caught fire?

Original NASA ASRS Text

Title: DC328 CAPT LEARNS DURING CREW CHANGE OF OVEN DISCREPANCY THAT IS NOT IN THE LOGBOOK.

Narrative: THIS EVENT OCCURRED BECAUSE THE OVEN WAS BROKEN AND THE FLT ATTENDANT DID NOT INFORM THE CAPT BECAUSE OF THE CPR CULTURE TO GET THE JOB DONE AT ALL COSTS. IT WAS TOO MUCH WORK TO WRITE IT UP AT AN OUTSTATION. WHILE ACCEPTING THE AIRPLANE FROM THE CREW THAT BROUGHT IT IN; I OVERHEARD THE OTHER FLT ATTENDANT TELLING MY FLT ATTENDANT THAT THE OVEN WAS BROKEN AND WOULD NOT TURN OFF. IT BURNED THE COOKIES AND SMELLED LIKE SMOKE. SHE INFORMED MY FLT ATTENDANT TO NOT USE THE OVEN. SHE WAS THEN GOING TO LEAVE. SHE DID NOT INFORM HER CAPT. THE OUTGOING FLT ATTENDANT TOLD MY FLT ATTENDANT. I ASKED THE OUTGOING CAPT TO WRITE IT UP. HE COMPLIED AND THEN IT WAS PUT ON MEL. I AM EXTREMELY CONCERNED AT THIS ONGOING BEHAVIOR FROM CREW MEMBERS AND THAT THE COMPANY SUPPORTS THE BEHAVIOR OF GETTING THE JOB DONE AT ALL COSTS. THIS WILL EVENTUALLY KILL A PAX OR A CREW MEMBER. WHAT WOULD HAVE HAPPENED IF IT HAD CAUGHT FIRE?

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.