Narrative:

The flight was given the okay to push by ground control. Load planning called dispatch to advise the child count to be 50. I contacted the flight to confirm. The crew then advised the number of children on board to be 16. The flight returned to the gate for removal of a pallet to balance the aircraft. I contacted the crew via ACARS to check on the child count after being alerted by load planning. This is how it came to my attention. Once the event was identified the aircraft returned to the gate to have the necessary weight removed for weight and balance purposes. Must have accurate passenger count.

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Original NASA ASRS Text

Title: A330 MUST RETURN TO HAVE CARGO REMOVED WHEN IT IS LEARNED THAT AN EXCESSIVE NUMBER OF CHILD WTS HAVE BEEN UTILIZED FOR THEIR TKOF PERFORMANCE DATA.

Narrative: THE FLIGHT WAS GIVEN THE OKAY TO PUSH BY GND CTL. LOAD PLANNING CALLED DISPATCH TO ADVISE THE CHILD COUNT TO BE 50. I CONTACTED THE FLIGHT TO CONFIRM. THE CREW THEN ADVISED THE NUMBER OF CHILDREN ON BOARD TO BE 16. THE FLIGHT RETURNED TO THE GATE FOR REMOVAL OF A PALLET TO BALANCE THE AIRCRAFT. I CONTACTED THE CREW VIA ACARS TO CHECK ON THE CHILD COUNT AFTER BEING ALERTED BY LOAD PLANNING. THIS IS HOW IT CAME TO MY ATTENTION. ONCE THE EVENT WAS IDENTIFIED THE AIRCRAFT RETURNED TO THE GATE TO HAVE THE NECESSARY WEIGHT REMOVED FOR WEIGHT AND BALANCE PURPOSES. MUST HAVE ACCURATE PASSENGER COUNT.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.