Narrative:

Before departure at the gate we received a cabin ready report from the #1 flight attendant. We received an 'all secure below; standing by for brake release' call from the ground crew. We then completed the before starting engines checklist. We called for and received pushback clearance from the ramp tower. As we started the pushback; the #1 flight attendant began loudly knocking on the cockpit door. By the time I could tell the tug driver to stop the pushback; the L1 door and the jetbridge had collided causing damage to both. The agent had brought the jetbridge back to the aircraft and received a thumbs up hand signal from the #1 flight attendant. She then opened the L1 door to board some last minute passenger. The problem was that no one notified the cockpit. We had no idea that the jetbridge was being brought back to the aircraft and we did not see any door lights come on as we were busy getting pushback clearance. When we accomplished the before starting engines checklist all door lights were out and the jetbridge was away from the aircraft. Everything was operations normal (so we thought) until we heard the #1 flight attendant knocking at the cockpit door and the collision with the jetbridge. To prevent thing from happening again; we need a procedure to communicate to the cockpit that the jetbridge is coming back to the aircraft. The ground crew needs to make sure the aircraft is clear before moving and the ramp tower should inform the cockpit of last minute changes that might require the jetbridge.

Related reports:

Google
 

Original NASA ASRS Text

Title: B757 PUSHED BACK FROM GATE AFTER JET BRIDGE WAS RETURNED TO ACFT. ACFT ENTRY DOOR STRUCK THE JET BRIDGE.

Narrative: BEFORE DEP AT THE GATE WE RECEIVED A CABIN READY RPT FROM THE #1 FLT ATTENDANT. WE RECEIVED AN 'ALL SECURE BELOW; STANDING BY FOR BRAKE RELEASE' CALL FROM THE GND CREW. WE THEN COMPLETED THE BEFORE STARTING ENGS CHKLIST. WE CALLED FOR AND RECEIVED PUSHBACK CLRNC FROM THE RAMP TWR. AS WE STARTED THE PUSHBACK; THE #1 FLT ATTENDANT BEGAN LOUDLY KNOCKING ON THE COCKPIT DOOR. BY THE TIME I COULD TELL THE TUG DRIVER TO STOP THE PUSHBACK; THE L1 DOOR AND THE JETBRIDGE HAD COLLIDED CAUSING DAMAGE TO BOTH. THE AGENT HAD BROUGHT THE JETBRIDGE BACK TO THE ACFT AND RECEIVED A THUMBS UP HAND SIGNAL FROM THE #1 FLT ATTENDANT. SHE THEN OPENED THE L1 DOOR TO BOARD SOME LAST MINUTE PAX. THE PROB WAS THAT NO ONE NOTIFIED THE COCKPIT. WE HAD NO IDEA THAT THE JETBRIDGE WAS BEING BROUGHT BACK TO THE ACFT AND WE DID NOT SEE ANY DOOR LIGHTS COME ON AS WE WERE BUSY GETTING PUSHBACK CLRNC. WHEN WE ACCOMPLISHED THE BEFORE STARTING ENGS CHKLIST ALL DOOR LIGHTS WERE OUT AND THE JETBRIDGE WAS AWAY FROM THE ACFT. EVERYTHING WAS OPS NORMAL (SO WE THOUGHT) UNTIL WE HEARD THE #1 FLT ATTENDANT KNOCKING AT THE COCKPIT DOOR AND THE COLLISION WITH THE JETBRIDGE. TO PREVENT THING FROM HAPPENING AGAIN; WE NEED A PROC TO COMMUNICATE TO THE COCKPIT THAT THE JETBRIDGE IS COMING BACK TO THE ACFT. THE GND CREW NEEDS TO MAKE SURE THE ACFT IS CLR BEFORE MOVING AND THE RAMP TWR SHOULD INFORM THE COCKPIT OF LAST MINUTE CHANGES THAT MIGHT REQUIRE THE JETBRIDGE.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.