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ZBW controller voiced concern regarding FSS operational procedures; indicating ATC workload increases as a result.
| Attributes | |
| ACN | 755044 |
| Time | |
| Date | 200709 |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : vsf.airport |
| State Reference | VT |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | Marginal |
| Light | Daylight |
| Aircraft 1 | |
| Operator | general aviation : personal |
| Make Model Name | PA-31 Navajo Chieftan/Mojave/Navajo T1020 |
| Operating Under FAR Part | Part 91 |
| Flight Phase | ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | government : faa |
| Function | controller : radar |
| Qualification | controller : radar |
| Experience | controller non radar : 2 controller radar : 1 |
| ASRS Report | 755044 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other controllera |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | FAA |
| Primary Problem | FAA |
Narrative:
Pilot contacted burlington FSS for IFR clearance from vsf. FSS; as has become a normal occurrence; dialed the wrong center sector to obtain the clearance. The controller at that sector instructed FSS that they had the wrong sector and advised them of the correct sector to call. FSS never contacted the correct sector. The pilot then departed the airport VFR. Upon contact; the pilot told ATC that FSS instructed him to depart VFR and get his IFR clearance in the air. This is not acceptable; especially on an MVFR day in mountainous terrain. Incidents like this have become far too common since the privatization and centralization of our FSS and something needs to be done before someone gets hurt.
Original NASA ASRS Text
Title: ZBW CTLR VOICED CONCERN REGARDING FSS OPERATIONAL PROCS; INDICATING ATC WORKLOAD INCREASES AS A RESULT.
Narrative: PLT CONTACTED BURLINGTON FSS FOR IFR CLRNC FROM VSF. FSS; AS HAS BECOME A NORMAL OCCURRENCE; DIALED THE WRONG CTR SECTOR TO OBTAIN THE CLRNC. THE CTLR AT THAT SECTOR INSTRUCTED FSS THAT THEY HAD THE WRONG SECTOR AND ADVISED THEM OF THE CORRECT SECTOR TO CALL. FSS NEVER CONTACTED THE CORRECT SECTOR. THE PLT THEN DEPARTED THE ARPT VFR. UPON CONTACT; THE PLT TOLD ATC THAT FSS INSTRUCTED HIM TO DEPART VFR AND GET HIS IFR CLRNC IN THE AIR. THIS IS NOT ACCEPTABLE; ESPECIALLY ON AN MVFR DAY IN MOUNTAINOUS TERRAIN. INCIDENTS LIKE THIS HAVE BECOME FAR TOO COMMON SINCE THE PRIVATIZATION AND CENTRALIZATION OF OUR FSS AND SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS HURT.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.