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B737 flight crew receives no post application report from deice crew; who must be called back to extract the required information.
| Attributes | |
| ACN | 765220 |
| Time | |
| Date | 200712 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : sat.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Experience | flight time last 90 days : 200 flight time type : 5000 |
| ASRS Report | 765220 |
| Events | |
| Anomaly | non adherence : company policies non adherence : far |
| Independent Detector | other flight crewa |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Company |
| Primary Problem | Company |
Narrative:
Snow showers moving through area prior to departure. Decided to deice type 1 to ensure aircraft is clean. Pushed back to deice. Deice crew deiced aircraft and left the area. We asked for deice numbers. The agent driving tug and talking to us didn't understand what we wanted. We told him we needed type fluid; temperature; freeze point etc. He said it was 50/50 and he didn't know the temperature. We asked him to get the person who deiced the aircraft. That person showed up and said the temperature was 15 degrees or at least it was 15 degrees when they showed up this morning. He then left. We tried calling operations; but we don't have an operations frequency listed. We called the deicer back; explained we needed all the numbers and the 15 degrees for fluid freeze point didn't make sense. We had to ask for each individual item. Start point; time; for temperature he now gave us -30 degrees which made sense. We departed uneventfully. Train crews on deice procedures.
Original NASA ASRS Text
Title: B737 FLT CREW RECEIVES NO POST APPLICATION REPORT FROM DEICE CREW; WHO MUST BE CALLED BACK TO EXTRACT THE REQUIRED INFORMATION.
Narrative: SNOW SHOWERS MOVING THROUGH AREA PRIOR TO DEP. DECIDED TO DEICE TYPE 1 TO ENSURE ACFT IS CLEAN. PUSHED BACK TO DEICE. DEICE CREW DEICED ACFT AND LEFT THE AREA. WE ASKED FOR DEICE NUMBERS. THE AGENT DRIVING TUG AND TALKING TO US DIDN'T UNDERSTAND WHAT WE WANTED. WE TOLD HIM WE NEEDED TYPE FLUID; TEMP; FREEZE POINT ETC. HE SAID IT WAS 50/50 AND HE DIDN'T KNOW THE TEMP. WE ASKED HIM TO GET THE PERSON WHO DEICED THE ACFT. THAT PERSON SHOWED UP AND SAID THE TEMP WAS 15 DEGS OR AT LEAST IT WAS 15 DEGS WHEN THEY SHOWED UP THIS MORNING. HE THEN LEFT. WE TRIED CALLING OPS; BUT WE DON'T HAVE AN OPS FREQ LISTED. WE CALLED THE DEICER BACK; EXPLAINED WE NEEDED ALL THE NUMBERS AND THE 15 DEGS FOR FLUID FREEZE POINT DIDN'T MAKE SENSE. WE HAD TO ASK FOR EACH INDIVIDUAL ITEM. START POINT; TIME; FOR TEMP HE NOW GAVE US -30 DEGS WHICH MADE SENSE. WE DEPARTED UNEVENTFULLY. TRAIN CREWS ON DEICE PROCS.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.