A CRJ200 'flaps fail' cas annunciated at flaps 0 prior to landing. An emergency was declared followe...

Attributes
ACN	774249
Time
Date	200802
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	msl single value : 4000
Environment
Weather Elements	Snow
Light	Dusk
Aircraft 1
Controlling Facilities	tracon : zzz.tracon
Operator	common carrier : air carrier
Make Model Name	Regional Jet 200 ER&LR
Operating Under FAR Part	Part 121
Flight Phase	descent : approach
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Experience	flight time last 90 days : 90 flight time total : 12000 flight time type : 5000
ASRS Report	774249
Events
Anomaly	aircraft equipment problem : less severe
Independent Detector	other flight crewa
Resolutory Action	flight crew : diverted to alternate flight crew : landed in emergency condition flight crew : declared emergency
Consequence	other
Supplementary
Problem Areas	Aircraft Weather
Primary Problem	Aircraft

Narrative:

Flaps failed at 0 just prior to approach to ZZZ1. Ran QRH for 'flaps fail' and requested climb to 10000 ft to talk to dispatch. We were unable to get dispatch via radio. We had ZZZ1 operations relay messages via telephone to dispatch. We decided to divert to ZZZ2 due to snowstorm and runway conditions in ZZZ1. We declared an emergency with ZZZ2 approach and requested emergency equipment due to high landing speed. Flight attendant was briefed and PA was made explaining diversion and presence of emergency vehicles on landing. 'Normal' no-flap approach and landing. We noticed on landing roll that emergency vehicles were not called out. ZZZ2 tower said approach informed them we did not need them. I was not pleased -- ZZZ2 station was outstanding. They heard us talking to ZZZ1 on operations frequency and offered their assistance even before we called them. They had busses lined up before we were parked; boarded the aircraft at the gate and gave the passenger the plan to get them to ZZZ1 before they left the aircraft. They were very accommodating to the stranded crew as they waited for maintenance. Special safety concerns: 1) I specifically requested emergency vehicles be called out in ZZZ2 with approach. Tower apparently got the opposite message; that we did not need the equipment. 2) we were unable to reach dispatch on the listed frequency; even after climbing to 13000 ft.

Original NASA ASRS Text

Title: A CRJ200 'FLAPS FAIL' CAS ANNUNCIATED AT FLAPS 0 PRIOR TO LNDG. AN EMER WAS DECLARED FOLLOWED BY A DIVERSION AND SUBSEQUENT NORMAL LNDG. EMER EQUIP DID NOT RESPOND AS REQUESTED.

Narrative: FLAPS FAILED AT 0 JUST PRIOR TO APCH TO ZZZ1. RAN QRH FOR 'FLAPS FAIL' AND REQUESTED CLB TO 10000 FT TO TALK TO DISPATCH. WE WERE UNABLE TO GET DISPATCH VIA RADIO. WE HAD ZZZ1 OPS RELAY MESSAGES VIA TELEPHONE TO DISPATCH. WE DECIDED TO DIVERT TO ZZZ2 DUE TO SNOWSTORM AND RWY CONDITIONS IN ZZZ1. WE DECLARED AN EMER WITH ZZZ2 APCH AND REQUESTED EMER EQUIP DUE TO HIGH LNDG SPD. FLT ATTENDANT WAS BRIEFED AND PA WAS MADE EXPLAINING DIVERSION AND PRESENCE OF EMER VEHICLES ON LNDG. 'NORMAL' NO-FLAP APCH AND LNDG. WE NOTICED ON LNDG ROLL THAT EMER VEHICLES WERE NOT CALLED OUT. ZZZ2 TWR SAID APCH INFORMED THEM WE DID NOT NEED THEM. I WAS NOT PLEASED -- ZZZ2 STATION WAS OUTSTANDING. THEY HEARD US TALKING TO ZZZ1 ON OPS FREQ AND OFFERED THEIR ASSISTANCE EVEN BEFORE WE CALLED THEM. THEY HAD BUSSES LINED UP BEFORE WE WERE PARKED; BOARDED THE ACFT AT THE GATE AND GAVE THE PAX THE PLAN TO GET THEM TO ZZZ1 BEFORE THEY LEFT THE ACFT. THEY WERE VERY ACCOMMODATING TO THE STRANDED CREW AS THEY WAITED FOR MAINT. SPECIAL SAFETY CONCERNS: 1) I SPECIFICALLY REQUESTED EMER VEHICLES BE CALLED OUT IN ZZZ2 WITH APCH. TWR APPARENTLY GOT THE OPPOSITE MESSAGE; THAT WE DID NOT NEED THE EQUIP. 2) WE WERE UNABLE TO REACH DISPATCH ON THE LISTED FREQ; EVEN AFTER CLBING TO 13000 FT.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A CRJ200 'flaps fail' cas annunciated at flaps 0 prior to landing. An emergency was declared followed by a diversion and subsequent normal landing. Emergency equipment did not respond as requested.