An airbus taxiing to the runway was called back to the gate because it was not completely de-iced.

Attributes
ACN	780211
Time
Date	200803
Local Time Of Day	0001 To 0600
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Weather Elements	Ice other
Aircraft 1
Make Model Name	Airbus Industrie Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight ground other : de-ice
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Experience	flight time last 90 days : 255 flight time total : 20400 flight time type : 1597
ASRS Report	780211
Person 2
Affiliation	other
Function	other personnel other
Events
Anomaly	non adherence : published procedure non adherence : company policies
Independent Detector	other other : 2
Resolutory Action	other
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

Requested types 1 and 4 deicing as aircraft had accumulated precipitation and snow was falling. Deice crew at remote pad gave required information at 'completion' and handed us off to pad control for taxi. Approximately 12 mins later we were within 5 min window of flight and first officer performed inspection of wing. Report was that wings were clear. Shortly thereafter; the tower forwarded a message to call operations. Operations advised a return to deice pad as the job was not properly completed. I shut down engines at pad and personally observed the wings as follows: left wing coated with type 4 and clean; right wing lightly contaminated with no trace of type 4. We were subsequently properly deiced; inspected; and the flight continued normally. Human factors: while the deice crew clearly omitted deicing the right wing; they had the integrity to call attention to the oversight and recall us to the pad. For this; I am grateful and sincerely hope any action taken will be moderated by their ultimate respect for safety. The nighttime view of the wing from the cabin in time of precipitation is difficult. I debriefed the first officer and am confident he will be more observant.

Original NASA ASRS Text

Title: AN AIRBUS TAXIING TO THE RUNWAY WAS CALLED BACK TO THE GATE BECAUSE IT WAS NOT COMPLETELY DE-ICED.

Narrative: REQUESTED TYPES 1 AND 4 DEICING AS ACFT HAD ACCUMULATED PRECIP AND SNOW WAS FALLING. DEICE CREW AT REMOTE PAD GAVE REQUIRED INFO AT 'COMPLETION' AND HANDED US OFF TO PAD CTL FOR TAXI. APPROX 12 MINS LATER WE WERE WITHIN 5 MIN WINDOW OF FLT AND FO PERFORMED INSPECTION OF WING. RPT WAS THAT WINGS WERE CLR. SHORTLY THEREAFTER; THE TWR FORWARDED A MESSAGE TO CALL OPS. OPS ADVISED A RETURN TO DEICE PAD AS THE JOB WAS NOT PROPERLY COMPLETED. I SHUT DOWN ENGS AT PAD AND PERSONALLY OBSERVED THE WINGS AS FOLLOWS: L WING COATED WITH TYPE 4 AND CLEAN; R WING LIGHTLY CONTAMINATED WITH NO TRACE OF TYPE 4. WE WERE SUBSEQUENTLY PROPERLY DEICED; INSPECTED; AND THE FLT CONTINUED NORMALLY. HUMAN FACTORS: WHILE THE DEICE CREW CLEARLY OMITTED DEICING THE R WING; THEY HAD THE INTEGRITY TO CALL ATTN TO THE OVERSIGHT AND RECALL US TO THE PAD. FOR THIS; I AM GRATEFUL AND SINCERELY HOPE ANY ACTION TAKEN WILL BE MODERATED BY THEIR ULTIMATE RESPECT FOR SAFETY. THE NIGHTTIME VIEW OF THE WING FROM THE CABIN IN TIME OF PRECIP IS DIFFICULT. I DEBRIEFED THE FO AND AM CONFIDENT HE WILL BE MORE OBSERVANT.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.