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A maintenance controller working an airbus A320 MEL application fails to apply a rvsm downgrade and placard due to heavy workload and confusion interpreting the MEL details.
| Attributes | |
| ACN | 783915 |
| Time | |
| Date | 200804 |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | A320 |
| Flight Phase | ground : maintenance ground : taxi |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | other personnel other |
| ASRS Report | 783915 |
| Events | |
| Anomaly | aircraft equipment problem : critical maintenance problem : improper documentation maintenance problem : non compliance with mel non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other |
| Factors | |
| Maintenance | contributing factor : schedule pressure contributing factor : manuals performance deficiency : logbook entry performance deficiency : non compliance with legal requirements |
| Supplementary | |
| Problem Areas | Chart Or Publication Aircraft Maintenance Human Performance Environmental Factor Company |
| Primary Problem | Maintenance Human Performance |
Narrative:
Working with a ZZZ mechanic for MEL application; rvsm downgrade was not applied due to heavy workload and confusion interpreting the MEL details. Heavy workload (call volume) due to confusing MEL manual accompanied by confusing MEL application process. Verbal notification to crew through his dispatcher and telecon with captain upon arrival at ZZZ1. Paperwork corrected and aircraft continued service. MEL 34-xx-xx issued with CAT downgrade; but rvsm placard missed in ZZZ. Notified crew after pushback and corrected paperwork upon arrival at ZZZ1. No abnormalities noted. Get maintenance control operations to make the maintenance control position less stressful and easier to work with. The designers of the processes for maintenance control never asked a maintenance control technician how the job is done. It delays the operation and is confusing. This is a front line position that directly impacts the operation and has become stressful to the employees.
Original NASA ASRS Text
Title: A MAINT CONTROLLER WORKING AN AIRBUS A320 MEL APPLICATION FAILS TO APPLY A RVSM DOWNGRADE AND PLACARD DUE TO HEAVY WORKLOAD AND CONFUSION INTERPRETING THE MEL DETAILS.
Narrative: WORKING WITH A ZZZ MECH FOR MEL APPLICATION; RVSM DOWNGRADE WAS NOT APPLIED DUE TO HVY WORKLOAD AND CONFUSION INTERPRETING THE MEL DETAILS. HVY WORKLOAD (CALL VOLUME) DUE TO CONFUSING MEL MANUAL ACCOMPANIED BY CONFUSING MEL APPLICATION PROCESS. VERBAL NOTIFICATION TO CREW THROUGH HIS DISPATCHER AND TELECON WITH CAPT UPON ARR AT ZZZ1. PAPERWORK CORRECTED AND ACFT CONTINUED SVC. MEL 34-XX-XX ISSUED WITH CAT DOWNGRADE; BUT RVSM PLACARD MISSED IN ZZZ. NOTIFIED CREW AFTER PUSHBACK AND CORRECTED PAPERWORK UPON ARR AT ZZZ1. NO ABNORMALITIES NOTED. GET MAINT CTL OPS TO MAKE THE MAINT CTL POS LESS STRESSFUL AND EASIER TO WORK WITH. THE DESIGNERS OF THE PROCESSES FOR MAINT CTL NEVER ASKED A MAINT CTL TECHNICIAN HOW THE JOB IS DONE. IT DELAYS THE OP AND IS CONFUSING. THIS IS A FRONT LINE POS THAT DIRECTLY IMPACTS THE OP AND HAS BECOME STRESSFUL TO THE EMPLOYEES.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.