 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
CRJ200 captain reports passenger walking to wrong door to terminal after gate agent does not monitor their progress from aircraft.
| Attributes | |
| ACN | 784585 |
| Time | |
| Date | 200804 |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : s56.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | Regional Jet 200 ER&LR |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Experience | flight time last 90 days : 177 flight time total : 20000 flight time type : 7000 |
| ASRS Report | 784585 |
| Events | |
| Anomaly | non adherence : company policies |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance |
| Primary Problem | Company |
Narrative:
On our arrival; there were not many passenger service agents available (most were servicing a mainline flight at another gate). The flight attendant held passenger on board until a passenger service agent near the main cabin door said to release them. She then released the passenger; but the passenger service agent went back behind the wing to deal with bags; and did not remain with the passenger. The flight attendant stepped into the aircraft to get out of the way of the passenger; and couldn't see that the passenger service agent was no longer present. After the passenger got off; they headed for the nearest door that they could see instead of to the stairs to the jetway where they were supposed to go. I happened to be walking into operations at the time; so I was able to head them off and point them the right way. To prevent recurrence: hire enough people; or if that's not possible; have the passenger service agent tell the flight attendant to hold the passenger on board.
Original NASA ASRS Text
Title: CRJ200 CAPT REPORTS PAX WALKING TO WRONG DOOR TO TERMINAL AFTER GATE AGENT DOES NOT MONITOR THEIR PROGRESS FROM ACFT.
Narrative: ON OUR ARR; THERE WERE NOT MANY PAX SVC AGENTS AVAILABLE (MOST WERE SVCING A MAINLINE FLT AT ANOTHER GATE). THE FLT ATTENDANT HELD PAX ON BOARD UNTIL A PAX SVC AGENT NEAR THE MAIN CABIN DOOR SAID TO RELEASE THEM. SHE THEN RELEASED THE PAX; BUT THE PAX SVC AGENT WENT BACK BEHIND THE WING TO DEAL WITH BAGS; AND DID NOT REMAIN WITH THE PAX. THE FLT ATTENDANT STEPPED INTO THE ACFT TO GET OUT OF THE WAY OF THE PAX; AND COULDN'T SEE THAT THE PAX SVC AGENT WAS NO LONGER PRESENT. AFTER THE PAX GOT OFF; THEY HEADED FOR THE NEAREST DOOR THAT THEY COULD SEE INSTEAD OF TO THE STAIRS TO THE JETWAY WHERE THEY WERE SUPPOSED TO GO. I HAPPENED TO BE WALKING INTO OPS AT THE TIME; SO I WAS ABLE TO HEAD THEM OFF AND POINT THEM THE RIGHT WAY. TO PREVENT RECURRENCE: HIRE ENOUGH PEOPLE; OR IF THAT'S NOT POSSIBLE; HAVE THE PAX SVC AGENT TELL THE FLT ATTENDANT TO HOLD THE PAX ON BOARD.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.