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|
Attributes | |
ACN | 785013 |
Time | |
Date | 200801 |
Place | |
Locale Reference | airport : zzz.airport |
State Reference | US |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | A320 |
Operating Under FAR Part | Part 121 |
Flight Phase | cruise : level |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
ASRS Report | 785013 |
Events | |
Anomaly | non adherence : company policies |
Independent Detector | other other : 1 |
Resolutory Action | none taken : unable |
Supplementary | |
Problem Areas | Company Cabin Crew Human Performance |
Primary Problem | Company |
Narrative:
At XA11 I was contacted by the crew desk to deadhead off line on another airline. Check-in was XD40; departure was XE20. I was told to go directly to the gate violating an FAA mandate to check company information before any flight at home domicile. I met my 3 other crew members. They had all been contacted around the same time. We were unable to get rest at home due to the short callout. We all received middle seats in economy when contractually we are supposed to have a first class seat on any flight 3 hours or longer. All 4 of us did not sleep. Upon arriving; we were met by the customer service agent and she rushed us to the gate. We got down to the plane and the customer service agent had brought the passenger down right behind us and held them at the door while we performed our safety checks. We were supposed to get meals. No meals. During the flight; all 4 of us were dizzy and very fatigued. I sat down on my jumpseat and started to fall asleep. My eyes were burning and I was extremely hungry. If an emergency had happened I would not have been able to perform. I feel this was extremely unsafe due to the fact that all 4 of us could not rest before the flight.
Original NASA ASRS Text
Title: FLT ATTENDANT REPORTS FATIGUE DURING FLT AFTER AN ALL NIGHT DEADHEAD TO CREW THE A320 SEGMENT.
Narrative: AT XA11 I WAS CONTACTED BY THE CREW DESK TO DEADHEAD OFF LINE ON ANOTHER AIRLINE. CHK-IN WAS XD40; DEP WAS XE20. I WAS TOLD TO GO DIRECTLY TO THE GATE VIOLATING AN FAA MANDATE TO CHK COMPANY INFO BEFORE ANY FLT AT HOME DOMICILE. I MET MY 3 OTHER CREW MEMBERS. THEY HAD ALL BEEN CONTACTED AROUND THE SAME TIME. WE WERE UNABLE TO GET REST AT HOME DUE TO THE SHORT CALLOUT. WE ALL RECEIVED MIDDLE SEATS IN ECONOMY WHEN CONTRACTUALLY WE ARE SUPPOSED TO HAVE A FIRST CLASS SEAT ON ANY FLT 3 HRS OR LONGER. ALL 4 OF US DID NOT SLEEP. UPON ARRIVING; WE WERE MET BY THE CUSTOMER SVC AGENT AND SHE RUSHED US TO THE GATE. WE GOT DOWN TO THE PLANE AND THE CUSTOMER SVC AGENT HAD BROUGHT THE PAX DOWN RIGHT BEHIND US AND HELD THEM AT THE DOOR WHILE WE PERFORMED OUR SAFETY CHKS. WE WERE SUPPOSED TO GET MEALS. NO MEALS. DURING THE FLT; ALL 4 OF US WERE DIZZY AND VERY FATIGUED. I SAT DOWN ON MY JUMPSEAT AND STARTED TO FALL ASLEEP. MY EYES WERE BURNING AND I WAS EXTREMELY HUNGRY. IF AN EMER HAD HAPPENED I WOULD NOT HAVE BEEN ABLE TO PERFORM. I FEEL THIS WAS EXTREMELY UNSAFE DUE TO THE FACT THAT ALL 4 OF US COULD NOT REST BEFORE THE FLT.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.