Narrative:

Received pre departure clearance clearance from ZZZ on ground which read as follows: 'ZZZ abc grd unarm/clt.' flew the SID as assigned by ATC. Cleared by ZTL enroute ATC to cross adena at 12000 ft and 250 KTS; which is the usual and customary clearance for the runway configuration for southbound arrs in clt. The FMC was loaded with the ADENA1 arrival for runway 18R; which; as PF I loaded and briefed at the appropriate safe altitude/low workload environment. When handed over to clt approach control; the PNF checked in and gave them the appropriate call sign and ATIS code; upon which we received the communication to 'expect runway 23.' at that time; I proceeded to retrieve the approach plate for runway 23 and set up my radios in the mcdu and pfd for that runway. However; the PNF offered to change the runway in the computer to reflect the runway change and possibly inserted the UNARM1 arrival instead of the ADENA1; which caused us to miss the turn at dosbe and continue to the VOR. As a new hire pilot; he was unfamiliar with pre departure clearance at his prior company and was not familiar with formatting code on the pre departure clearance which may be leading pilots to mistake the previously mention pre departure clearance for the UNARM1 arrival. Even though I briefed the approach for runway 23 and confirmed its insertion into the computer I evidently overlooked the insertion of the UNARM1. Over or after dosbe ATC instructed us to turn left to a 050 degree heading and a descent clearance (which I cannot remember which altitude cleared to) and was asked by approach to call them on the ground. When we landed I called them as instructed and they informed me that this is a reoccurring problem for inbounds and are trying to clear up what misunderstandings may be occurring. This is when I informed him of our pre departure clearance clearance misreads and what can be done to fix it. The RNAV departure SID for ZZZ overlaps the RNAV arrival STAR for clt and does not delineate a terminating fix and/or arriving fix appropriate to the SID/STAR structure due to the close proximity of the two airports. Solution: a full route clearance on the pre departure clearance for departing aircraft to destinations with overlapping structures such as this would clear up misunderstandings. Also; a standard pre departure clearance symbol/fact sheet would be helpful if included in the pilot's fom for guidance as to reading any pre departure clearance.

Related reports:

Google
 

Original NASA ASRS Text

Title: CONFUSING LANGUAGE OF PDC RESULTS IN TRACK DEVIATION AT ARR ARPT FOR ERJ FLT CREW.

Narrative: RECEIVED PDC CLRNC FROM ZZZ ON GND WHICH READ AS FOLLOWS: 'ZZZ ABC GRD UNARM/CLT.' FLEW THE SID AS ASSIGNED BY ATC. CLEARED BY ZTL ENROUTE ATC TO CROSS ADENA AT 12000 FT AND 250 KTS; WHICH IS THE USUAL AND CUSTOMARY CLRNC FOR THE RWY CONFIGURATION FOR SBND ARRS IN CLT. THE FMC WAS LOADED WITH THE ADENA1 ARR FOR RWY 18R; WHICH; AS PF I LOADED AND BRIEFED AT THE APPROPRIATE SAFE ALTITUDE/LOW WORKLOAD ENVIRONMENT. WHEN HANDED OVER TO CLT APCH CTL; THE PNF CHKED IN AND GAVE THEM THE APPROPRIATE CALL SIGN AND ATIS CODE; UPON WHICH WE RECEIVED THE COM TO 'EXPECT RWY 23.' AT THAT TIME; I PROCEEDED TO RETRIEVE THE APCH PLATE FOR RWY 23 AND SET UP MY RADIOS IN THE MCDU AND PFD FOR THAT RWY. HOWEVER; THE PNF OFFERED TO CHANGE THE RWY IN THE COMPUTER TO REFLECT THE RWY CHANGE AND POSSIBLY INSERTED THE UNARM1 ARR INSTEAD OF THE ADENA1; WHICH CAUSED US TO MISS THE TURN AT DOSBE AND CONTINUE TO THE VOR. AS A NEW HIRE PLT; HE WAS UNFAMILIAR WITH PDC AT HIS PRIOR COMPANY AND WAS NOT FAMILIAR WITH FORMATTING CODE ON THE PDC WHICH MAY BE LEADING PLTS TO MISTAKE THE PREVIOUSLY MENTION PDC FOR THE UNARM1 ARR. EVEN THOUGH I BRIEFED THE APCH FOR RWY 23 AND CONFIRMED ITS INSERTION INTO THE COMPUTER I EVIDENTLY OVERLOOKED THE INSERTION OF THE UNARM1. OVER OR AFTER DOSBE ATC INSTRUCTED US TO TURN L TO A 050 DEG HEADING AND A DSCNT CLRNC (WHICH I CANNOT REMEMBER WHICH ALTITUDE CLEARED TO) AND WAS ASKED BY APCH TO CALL THEM ON THE GND. WHEN WE LANDED I CALLED THEM AS INSTRUCTED AND THEY INFORMED ME THAT THIS IS A REOCCURRING PROBLEM FOR INBOUNDS AND ARE TRYING TO CLEAR UP WHAT MISUNDERSTANDINGS MAY BE OCCURRING. THIS IS WHEN I INFORMED HIM OF OUR PDC CLRNC MISREADS AND WHAT CAN BE DONE TO FIX IT. THE RNAV DEP SID FOR ZZZ OVERLAPS THE RNAV ARR STAR FOR CLT AND DOES NOT DELINEATE A TERMINATING FIX AND/OR ARRIVING FIX APPROPRIATE TO THE SID/STAR STRUCTURE DUE TO THE CLOSE PROXIMITY OF THE TWO ARPTS. SOLUTION: A FULL RTE CLRNC ON THE PDC FOR DEPARTING ACFT TO DESTS WITH OVERLAPPING STRUCTURES SUCH AS THIS WOULD CLEAR UP MISUNDERSTANDINGS. ALSO; A STANDARD PDC SYMBOL/FACT SHEET WOULD BE HELPFUL IF INCLUDED IN THE PLT'S FOM FOR GUIDANCE AS TO READING ANY PDC.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.