Cabin and flight crews of a B767-300 learn of presence of two fam passengers only after they identif...

Narrative:

During the initial beverage service; a passenger identified themselves to the purser as a fam and showed authentic and proper identification. Passenger also advised the purser that there was another fam. The purser advised the captain. Neither the purser nor the captain was advised of the presence or location of the fam until the fam identified themselves inflight. Both the captain and fam advised the purser that they would file a report of this incident. Again; gate agent did not advise the purser nor the captain of fam presence nor location.

Original NASA ASRS Text

Title: Cabin and Flight Crews of a B767-300 learn of presence of two FAM passengers only after they identify themselves to the Cabin Attendant. Reporter advises this is a recurring problem.

Narrative: During the initial beverage service; a passenger identified themselves to the Purser as a FAM and showed authentic and proper ID. Passenger also advised the Purser that there was another FAM. The Purser advised the Captain. Neither the Purser nor the Captain was advised of the presence or location of the FAM until the FAM identified themselves inflight. Both the Captain and FAM advised the Purser that they would file a report of this incident. Again; Gate Agent did not advise the Purser nor the Captain of FAM presence nor location.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	823283
Time
Date	200902
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Person 2
Function	Passenger FEDERAL AIR MARSHAL
Events
Anomaly	Deviation - Procedural Published Material / Policy

Cabin and flight crews of a B767-300 learn of presence of two fam passengers only after they identify themselves to the cabin attendant. Reporter advises this is a recurring problem.