<< >> NASA ASRS Report 83281, March 1988

Report of poor performance by company supervisors acting as replacement cabin attendants during a time of labor dispute.

Attributes
ACN	83281
Time
Date	198803
Day	Tue
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : mem
State Reference	TN
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Medium Large Transport, Low Wing, 2 Turbojet Eng
Flight Phase	ground other : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 130 flight time total : 18890 flight time type : 6507
ASRS Report	83281
Person 2
Function	flight attendant : on duty
Events
Anomaly	non adherence : far
Independent Detector	other other : unspecified
Resolutory Action	none taken : detected after the fact
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

During the last few days of 2/88 and the first 2 days of 3/88, our company and its F/a's were experiencing a disagreement. The company positioned some supervisors who had been qualified as replacements. In mar I had originated a sequence of trips with 2 replacement F/a's as my cabin crew. I have been advised that, unknown to me at the time, that on this flight, and possibly on others of this sequence, numerous discrepancies occurred during taxiout and takeoff, and also during taxi in after landing, involving unsecured carry on luggage, unsecured compartment doors, and passenger out of their seats. Conclusion: inexperience in the cabin can be potentially as hazardous to safety as an inexperienced flight deck crew, particularly when minimum qualifications are involved.

Related reports:

• A B737-300 flight crew is debriefed by 2 aci's on the perfor...
• Reporter advises her employer, a major international air car...
• A B737 captain reported his company's on time performance pr...

	Enter your search terms Submit search form
	Web www.37000feet.com

Original NASA ASRS Text

Title: REPORT OF POOR PERFORMANCE BY COMPANY SUPVRS ACTING AS REPLACEMENT CABIN ATTENDANTS DURING A TIME OF LABOR DISPUTE.

Narrative: DURING THE LAST FEW DAYS OF 2/88 AND THE FIRST 2 DAYS OF 3/88, OUR COMPANY AND ITS F/A'S WERE EXPERIENCING A DISAGREEMENT. THE COMPANY POSITIONED SOME SUPVRS WHO HAD BEEN QUALIFIED AS REPLACEMENTS. IN MAR I HAD ORIGINATED A SEQUENCE OF TRIPS WITH 2 REPLACEMENT F/A'S AS MY CABIN CREW. I HAVE BEEN ADVISED THAT, UNKNOWN TO ME AT THE TIME, THAT ON THIS FLT, AND POSSIBLY ON OTHERS OF THIS SEQUENCE, NUMEROUS DISCREPANCIES OCCURRED DURING TAXIOUT AND TKOF, AND ALSO DURING TAXI IN AFTER LNDG, INVOLVING UNSECURED CARRY ON LUGGAGE, UNSECURED COMPARTMENT DOORS, AND PAX OUT OF THEIR SEATS. CONCLUSION: INEXPERIENCE IN THE CABIN CAN BE POTENTIALLY AS HAZARDOUS TO SAFETY AS AN INEXPERIENCED FLT DECK CREW, PARTICULARLY WHEN MINIMUM QUALIFICATIONS ARE INVOLVED.

Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.