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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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Dispatcher had communications problems with emergency aircraft.
| Attributes | |
| ACN | 837727 |
| Time | |
| Date | 200905 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | IMC |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Regional Jet 900 (CRJ900) |
| Flight Phase | Descent |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Pneumatic Valve/Bleed Valve |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical |
Narrative:
I received a call from the flight. Crew advised they were making a rapid descent to 10000 ft and diverting to the most suitable airport. They stated they had a left bleed caution message and needed to talk to maintenance. I conferenced them with a maintenance controller as I tried to reference the aircraft indication in the QRH. After they had finished talking with maintenance I advised them to standby. I then referenced the back library for the diversion airport information to verify they were diverting to a suitable airport and then I asked a lead dispatcher for a second opinion if it was the closest suitable airport. After receiving the info I tried to call the flight back several times with no success. I then decided to broadcast in the blind that I was planning for them to land in at their selected airport. They later stated they received this transmission but that I could not hear them. ACARS would have been helpful in this time limited situation. I could have received more info on the mechanical problem and provided them more information concerning the airport as far as aircraft performance and communications
Original NASA ASRS Text
Title: Dispatcher had communications problems with emergency aircraft.
Narrative: I received a call from the flight. Crew advised they were making a rapid descent to 10000 FT and diverting to the most suitable airport. They stated they had a left bleed caution message and needed to talk to maintenance. I conferenced them with a Maintenance Controller as I tried to reference the aircraft indication in the QRH. After they had finished talking with Maintenance I advised them to standby. I then referenced the back library for the diversion airport information to verify they were diverting to a suitable airport and then I asked a Lead Dispatcher for a second opinion if it was the closest suitable airport. After receiving the info I tried to call the flight back several times with no success. I then decided to broadcast in the blind that I was planning for them to land in at their selected airport. They later stated they received this transmission but that I could not hear them. ACARS would have been helpful in this time limited situation. I could have received more info on the mechanical problem and provided them more information concerning the airport as far as aircraft performance and communications
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.