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B767-300 flight attendant reports customer service agent tried to close the aircraft doors with passengers not seated and bags not properly stowed.
| Attributes | |
| ACN | 838417 |
| Time | |
| Date | 200906 |
| Place | |
| Locale Reference | ORD.AIRPORT |
| State Reference | IL |
| Aircraft 1 | |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
Lack of room for carry on bags and customer service reluctant to gate check to avoid a delay so bags were stowed in first class closet resulting in possibly exceeding the weight limit. Following this a party of six boarded at the last minute with luggage and as soon as they were on board customer service began to close the door the passengers were not yet in their seats nor had their hand luggage been stowed. Customer service had not checked with myself nor anyone else if we were ready to close!!! I had to put myself in a position to block them from closing the door failing to consider my own safety at the time. Even after all of this we still blocked out 3 minutes ahead of schedule. The need for on time departure appears to continually show disregard for fars.
Original NASA ASRS Text
Title: B767-300 Flight Attendant reports Customer Service Agent tried to close the aircraft doors with passengers not seated and bags not properly stowed.
Narrative: Lack of room for carry on bags and customer service reluctant to gate check to avoid a delay so bags were stowed in first class closet resulting in possibly exceeding the weight limit. Following this a party of six boarded at the last minute with luggage and as soon as they were on board customer service began to close the door the passengers were not yet in their seats nor had their hand luggage been stowed. Customer service had not checked with myself nor anyone else if we were ready to close!!! I had to put myself in a position to block them from closing the door failing to consider my own safety at the time. Even after all of this we still blocked out 3 minutes ahead of schedule. The need for on time departure appears to continually show disregard for FARs.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.