An air carrier flight attendant reported increasing instances of customer service representatives cl...

Narrative:

Late arriving aircraft. Passengers and crew deplaned and our crew boarded. Safety checks complete and cleaners off. Boarding goes without incident. Agent comes on plane with paperwork and checks with cockpit and purser. Leaves cockpit and goes to 2L and just closes door. Meanwhile passengers were still in the aisle; bins were not closed and exits were not briefed. Advised agent not to close door due to the far involved. Agent advised that ops told him to go. I advised that he could not close the door until all above was complete. Agent called zone to place the delay on the flight attendants and advised me of the same. I advised him that he is to check that all passengers are seated; bins closed and exits briefed before the door is closed per far. Please provide training to all customer service personnel as this is becoming a more common incident since they are all under so much pressure to get the door closed as soon as possible.

Original NASA ASRS Text

Title: An air carrier flight attendant reported increasing instances of Customer Service Representatives closing the main cabin door before procedures are completed in accordance with FARs. Time pressure is a major factor.

Narrative: Late arriving aircraft. Passengers and crew deplaned and our crew boarded. Safety checks complete and cleaners off. Boarding goes without incident. Agent comes on plane with paperwork and checks with cockpit and purser. Leaves cockpit and goes to 2L and just closes door. Meanwhile passengers were still in the aisle; bins were not closed and exits were not briefed. Advised agent not to close door due to the FAR involved. Agent advised that ops told him to go. I advised that he could not close the door until all above was complete. Agent called zone to place the delay on the flight attendants and advised me of the same. I advised him that he is to check that all passengers are seated; bins closed and exits briefed before the door is closed per FAR. Please provide training to all Customer Service personnel as this is becoming a more common incident since they are all under so much pressure to get the door closed ASAP.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	845460
Time
Date	200907
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	B757-200
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural FAR Deviation - Procedural Published Material / Policy

An air carrier flight attendant reported increasing instances of customer service representatives closing the main cabin door before procedures are completed in accordance with fars. Time pressure is a major factor.