Narrative:

After pushback was complete and marshaller disconnected headset there was incorrect verbiage from the pushback crew. Notification of the bypass pin being removed was not received either visually or verbally. The pushback crew was ordered to return to the aircraft to re-establish communication with the cockpit. Proper notification of the bypass pin removal was received and we were waved off. Shortly after we were released and commenced the taxi out; ramp personnel rapidly approached the aircraft and directed us to stop. A ramp vehicle also approached and two minutes later we were given the 'all clear' and resumed taxi out away from the gate. We called operations to find out what had occurred. We were told that a lav service door was open. Had we not called the pushback crew back for the bypass pin confirmation we would have departed with the lav service door open. The company needs to adequately train ramp personnel in ICAO pushback procedures and proper verbiage. Assess level of quality assurance on ramp to prevent recurrence of aircraft being pushed back before all doors and panels are properly secured. The (high) incidence of improper pushback procedures is the norm here. There seems to be a casual attitude about the importance of complying exactly to the procedure and verbiage. The number of these occurrences were far less when pushbacks were conducted by trained maintenance personnel.

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Original NASA ASRS Text

Title: B757-200 Captain reports push back crews failed to comply with ICAO prescribed pushback procedures. Also that they had failed to close the lavatory service door prior to gate departure.

Narrative: After pushback was complete and marshaller disconnected headset there was incorrect verbiage from the pushback crew. Notification of the bypass pin being removed was not received either visually or verbally. The pushback crew was ordered to return to the aircraft to re-establish communication with the cockpit. Proper notification of the bypass pin removal was received and we were waved off. Shortly after we were released and commenced the taxi out; ramp personnel rapidly approached the aircraft and directed us to stop. A ramp vehicle also approached and two minutes later we were given the 'all clear' and resumed taxi out away from the gate. We called Operations to find out what had occurred. We were told that a lav service door was open. Had we not called the pushback crew back for the bypass pin confirmation we would have departed with the lav service door open. The Company needs to adequately train ramp personnel in ICAO pushback procedures and proper verbiage. Assess level of quality assurance on ramp to prevent recurrence of aircraft being pushed back before all doors and panels are properly secured. The (high) incidence of improper pushback procedures is the norm here. There seems to be a casual attitude about the importance of complying exactly to the procedure and verbiage. The number of these occurrences were far less when pushbacks were conducted by trained maintenance personnel.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.