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A B767-300 captain reported a complete breakdown in communications between the flight crew and the cabin crew.
| Attributes | |
| ACN | 854519 |
| Time | |
| Date | 200910 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | SAEZ.Airport |
| State Reference | FO |
| Aircraft 1 | |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Not Flying |
| Experience | Flight Crew Last 90 Days 150 Flight Crew Total 27000 Flight Crew Type 9600 |
| Events | |
| Anomaly | Deviation - Procedural FAR Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Lack of respect of captain's authority by several members of crew; primarily purser. Ultimately; a mutiny occurred. Purser flew as passenger to avoid cancellation. On southbound leg; several verbal exchanges of words led the captain and first officer 1 and first officer 2 to conclude that several flight attendants (not all) had little respect for captain authority. At one point purser walked away from captain during a conversation involving safety issues. During layover; captain made decision to replace purser with another flight attendant. Captain ordered initial purser to work in coach (or at least not as purser) but the purser refused to follow captain's orders. Captain and first officers agreed we could not work with this flight attendant and requested that a flight operations manager remove him from flight. Ultimately; the remaining flight attendants wanted to walk if purser was removed from aircraft. All agreed that they felt the captain was unsafe if purser was removed. Pilot talked to the flight operations manager on a conference call and decided to allow purser to fly as passenger. Purser agreed to ride as passenger. Flight attendants never recanted on their reference to the unsafe feature regarding the captain. Second purser took over. Northbound flight was uneventful. This was simply a communal lack of respect of captain's authority culminating in a mutiny. At no time was safety compromised. Pilots felt that they could not depend on the purser; certainly in an emergency.
Original NASA ASRS Text
Title: A B767-300 Captain reported a complete breakdown in communications between the Flight Crew and the Cabin Crew.
Narrative: Lack of respect of Captain's authority by several members of crew; primarily purser. Ultimately; a mutiny occurred. Purser flew as passenger to avoid cancellation. On southbound leg; several verbal exchanges of words led the Captain and First Officer 1 and First Officer 2 to conclude that several flight attendants (not all) had little respect for Captain authority. At one point Purser walked away from Captain during a conversation involving safety issues. During layover; Captain made decision to replace Purser with another Flight Attendant. Captain ordered initial Purser to work in coach (or at least not as Purser) but the Purser refused to follow Captain's orders. Captain and First Officers agreed we could not work with this Flight Attendant and requested that a Flight Operations Manager remove him from flight. Ultimately; the remaining flight attendants wanted to walk if Purser was removed from aircraft. All agreed that they felt the Captain was unsafe if Purser was removed. Pilot talked to the Flight Operations Manager on a conference call and decided to allow Purser to fly as passenger. Purser agreed to ride as passenger. Flight Attendants never recanted on their reference to the unsafe feature regarding the Captain. Second Purser took over. Northbound flight was uneventful. This was simply a communal lack of respect of Captain's authority culminating in a mutiny. At no time was safety compromised. Pilots felt that they could not depend on the Purser; certainly in an emergency.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.